Listening

Preface.

Acknowledgments.

I. AN INTRODUCTION TO LISTENING.

1. Improving Listening Effectiveness.

Importance of Listening.

The World of Listening.

Reasons to Listen.

The HURIER Approach to Listening.

Understand Yourself as a Listener.

 

2. Listening Theory and Research.

Theoretical Perspectives.

What We Know about Listening Behavior.

Factors that Influence Listening.

Research on Listening Assessment.

The HURIER Model: A Behavioral Approach.

Developing Listening Strategy.

II. LISTENING: PRINCIPLES AND APPLICATIONS.

3. The Process of Hearing.

Case: The Home Front.

The Process of Hearing: Principles.

Hearing and Attention.

Learn to Focus Your Attention.

Develop Your Appreciative Listening.

 

4. The Process of Understanding.

Case: First Semester Freshman: Part I.

First Semester Freshman: Part II.

The Process of Understanding: Principles.

Comprehension in Two-Way Settings.

Understanding in One-Way Communication Settings.

 

5. The Process of Remembering.

Case: Running Late

The Process of Remembering.

Memory Systems.

Obstacles to Effective Memory.

Paths to a Better Memory.

 

6. The Process of Interpreting.

Case: BurgerWorld.

The Process of Interpreting: Principles.

The Nature of Empathy.

Nonverbal Communication.

Vocal Cues.

Verbal and Nonverbal Cues Interrelate.

Becoming an Empathic Listener.

 

7. The Process of Evaluating.

Case: Tough Sell.

The Process of Evaluating: Principles.

Theories of Persuasion.

Prepare Yourself for Critical Listening.

Elements of Persuasion.

Evaluate Rational Appeals.

Evaluate Emotional Appeals.

 

8. The Process of Responding.

Case: The Interview.

Responding to Messages

The Transactional Analysis Framework.

Response Styles.

Nonverbal Dimensions: Creating Listening Environments.

III. LISTENING: RELATIONSHIPS AND CHALLENGES.

9. Listening Relationships.

Case: Home for the Holidays.

Listening Relationships

Relationships in the Family.

Educational Relationships.

Helping Relationships.

Organizational Relationships.

 

10. Listening Challenges.

Case: Gender and Communication at the Fortune.

The Challenge of Listening to the Media.

The Challenge of Listening in High Technology Environments.

The Challenge of Global Listening.

The Challenge of Listening between Genders.

The Challenge of Ethical Listening.

 

Index.