Business Continuity Management

James Crask is Managing Director of Strategic Risk Consulting for Marsh, working with clients to deliver resilience and business continuity solutions. He also chairs the International Standards Committee responsible for all global Business Continuity and Organisational Resilience ISO Standards, including ISO 22301:2019. He previously worked for PwC where he was responsible for building the UK firm's business resilience advisory services and has held roles for the Nuclear Decommissioning Authority and for the BBC. He is based in London.

Chapter - 01: Introduction;


Section - ONE: Core principles;


Chapter - 02: The evolution of resilience;
Chapter - 03: What can we learn from international standards?;
Chapter - 04: How business continuity and resilience differs between industries;
Chapter - 05: Comparing incident management, crisis management and business continuity;
Chapter - 06: Good practice in crisis response;
Chapter - 07: Lessons for the permacrisis;


Section - TWO: Guidance on delivering an effective business continuity capability;


Chapter - 08: Gaining and maintaining the attention of the board;
Chapter - 09: Developing the governance and implementing resources;
Chapter - 10: Delivering the BIA and determining recovery strategies;
Chapter - 11: Writing plans and procedures;
Chapter - 12: Training and exercising;
Chapter - 13: Supply chain resilience;
Chapter - 14: Reviewing, auditing and improving;


Section - THREE: Templates and checklists;


Chapter - 15: Plan contents and tips for completion;
Chapter - 16: Response templates;
Chapter - 17: Assurance scorecard;
Chapter - 18: Supplier assessment;