The Interpersonal Communication Book

Each chapter includes “Reviewing,” “Applying,” “Researching with Research Navigator,” and “Experiencing.”

1. Universals of Interpersonal Communication.


Nature of Interpersonal Communication.



Elements of Interpersonal Communication.



Axioms of Interpersonal Communication.



2. Culture in Interpersonal Communication.


Culture and Interpersonal Communication.



How Cultures Differ.



Intercultural Communication.



3. The Self in Interpersonal Communication.


Dimensions of the Self.



Self-Disclosure.



Apprehension.



4. Perception in Interpersonal Communication.


Stages of Perception.



Perceptual Processes.



Increasing Accuracy in Interpersonal Perception.



5. Listening in Interpersonal Communication.


Stages of Listening.



Styles of Listening.



Culture, Gender, and Listening.



6. Universals of Verbal and Nonverbal Messages.


Messages and Meanings.



Message Characteristics.



Messages Vary in Inclusion.



7. Verbal Messages.


Language Symbolizes Reality.



Language Expresses Both Facts and Inferences.



Language Expresses Both Denotation and Connotation.



Language Can Praise and Criticize.



Language Can Obscure Distinctions.



Language Can Confirm and Disconfirm.



8. Nonverbal Messages.


Body Communication.



Facial Communication.



Eye Communication.



Touch Communication.



Paralanguage and Silence.



Spatial Messages.



Artifactual Communication.



Temporal Communication.



9. Messages and Conversation.


The Conversation Process.



Conversational Management.



Conversational Problems: Prevention and Repair.



10. Universals of Interpersonal Relationships.


Characteristics of Interpersonal Relationships.



Stages in Interpersonal Relationships.



Relationships in a Context of Culture and Technology.



11. Interpersonal Relationships: Growth and Deterioration.


Relationship Development.



Relationship Maintenance.



Relationship Deterioration.



Relationship Repair.



Relationship Dissolution.



12. Interpersonal Relationships: Friendship, Love, Family, and Workplace.


Friendship.



Love.



Family.



Workplace Relationships.



13. Conflict in Interpersonal Relationships.


Nature of Conflict.



Conflict Resolution Stages.



Conflict Management Strategies.



14. Power in Interpersonal Relationships.


Principles of Power.



Types of Power.



Communicating Power.