Lost Art of Listening, Second Edition (eBook)

Michael P. Nichols, PhD, Professor of Psychology at the College of William and Mary, is the author of Stop Arguing with Your Kids, among numerous other books. He is a well-known therapist and a popular speaker.

IntroductionI. The Yearning to Be Understood1. ”Did You Hear What I Said?”: Why Listening Is So Important2. “Thanks for Listening“: How Listening Shapes Us and Connects Us to Each Other3. “Why Don't People Listen?“: How Communication Breaks DownII. The Real Reasons People Don't Listen4. “When Is It My Turn?”?The Heart of Listening: The Struggle to Suspend Our Own Needs5. “You Hear Only What You Want to Hear“: How Hidden Assumptions Prejudice Listening6. “Why Do You Always Overreact?!“: How Emotionality Makes Us DefensiveIII. Getting Through to Each Other7. “Take Your Time?I'm Listening“: How to Let Go of Your Own Needs and Listen8. “I Never Knew You Felt That Way“: Empathy Begins with Openness9. “I Can See This Is Really Upsetting You“: How to Defuse Emotional ReactivityIV. Listening in Context10. “We Never Talk Anymore“: Listening Between Intimate Partners11. “Nobody around Here Ever Listens to Me!“: How to Listen and Be Heard within the Family12. From “Do I Have To?“ to “That's Not Fair!“: Listening to Children and Teenagers13. “I Knew You'd Understand“: Being Able to Hear Friends and ColleaguesEpilogue