Introduction to Management in the Hospitality Industry

TOM POWERS, widely recognized for his pioneering work in hospitality education, is Professor Emeritus at the School of Hotel and Food Administration at the University of Guelph in Ontario, Canada. CLAYTON W. BARROWS is Associate Professor at the School of Hotel, Restaurant & Tourism Administration at the University of New Orleans in Louisiana.

PERSPECTIVES ON CAREERS IN HOSPITALITY; The Hospitality Industry and You; Forces for Growth and Change in the Hospitality Industry; FOOD SERVICE; The Restaurant Business; Restaurant Operations; Restaurant Industry Organization: Chain, Independent, or Franchise; Competitive Forces in Food Service; Issues Facing Food Service; Institutions and Institutional Food Service; LODGING; Lodging: Meeting Guest Needs; Hotel and Motel Operations; Forces Shaping the Hotel Business; Competition in the Lodging Business; TRAVEL, TOURISM, AND THE HOSPITALITY INDUSTRY; Tourism: Front and Center; Destinations: Tourism Generators; MANAGEMENT IN THE HOSPITALITY INDUSTRY; Management: A New Way of Thinking; Planning in Hospitality Management; Organizing in Hospitality Management; Staffing: Human Resource Management in Hospitality Management; Control in Hospitality Management; Leadership and Directing in Hospitality Management; HOSPITALITY: A SERVICE INDUSTRY; The Role of Service in the Hospitality Industry; Summary; Key Words and Concepts; Review Questions; Internet Exercises; Notes; Index.