Socially Responsible IT Management (eBook)

Front Cover 1
Socially Responsible IT Management 4
Copyright Page 5
Contents 8
Foreword 12
Preface 14
Acknowledgments 16
Introduction 18
Chapter 1. An Overview of Socially Responsible Information Technology Management 20
1.1 How did we get where we are? 20
1.2 The ten principles of socially responsible IT management 21
1.3 Principle one: Appropriately staff IT departments 22
1.4 Principle two: Fairly compensate IT workers 23
1.5 Principle three: Adequately train computer users 24
1.6 Principle four: Provide ergonomic user environments 25
1.7 Principle five: Maintain secure and virus-free computer systems 26
1.8 Principle six: Safeguard the privacy of information 27
1.9 Principle seven: Ethically manage intellectual property 28
1.10 Principle eight: Utilize energy-efficient technology 29
1.11 Principle nine: Properly recycle used computer equipment 29
1.12 Principle ten: Support efforts to reduce the digital divide 30
1.13 How the ten principles interlock 31
1.14 The awareness of socially responsible IT management will continue to evolve 32
Chapter 2. Principle One: Appropriately Staff IT Departments 34
2.1 Coping with the IT staffing challenge 34
2.2 How to evaluate staffing needs 40
2.3 Making the case for adequate staffing 47
Chapter 3. Principle Two: Fairly Compensate IT Workers 48
3.1 The hurdles to fair compensation 48
Chapter 4. Principle Three: Adequately Train Computer Users 104
4.1 The positive outcomes of training 104
4.2 Where the future workforce received training 108
4.3 The demographics of the future work force 109
4.4 Developing or expanding a training program 110
4.5 Sources of training 111
4.6 Selling the need for training to management 119
4.7 The future need for computer-trained workers 119
Chapter 5. Principle Four: Provide Ergonomic User Environments 128
5.1 The state of ergonomic activity 128
5.2 Liability is still a threat 133
5.3 Employee injuries in computer services 133
Chapter 6. Principle Five: Maintain Secure and Virus-Free Computer Systems 146
6.1 How much bad security costs 146
6.2 A grim future awaits us in cyber space 150
6.3 Countering security threats 154
6.4 Reporting a computer crime 156
6.5 Steps to prevent viruses from spreading 160
6.6 How the United States has organized for critical infrastructure protection 163
Chapter 7. Principle Six: Safeguard the Privacy of Information 170
7.1 The state of privacy management 170
7.2 Privacy is a concern with consumers 172
7.3 Getting a grip on privacy issues 174
7.4 Is your organization at risk? 176
7.5 How privacy laws are evolving 179
7.6 Potential privacy problems in different sectors 181
7.7 Establishing a privacy task force 183
7.8 Making the case for privacy management 184
Chapter 8. Principle Seven: Ethically Manage Intellectual Property 186
8.1 The breadth of intellectual property management problems 186
8.2 The world of software piracy 188
8.3 Controlling digital copyrights 199
8.4 Getting a grip on intellectual property management 200
8.5 Coping with intellectual property management 202
Chapter 9. Principle Eight: Utilize Energy-Efficient Technology 204
9.1 What energy efficiency can mean in savings 204
9.2 The ENERGY STAR program 206
9.3 Moving toward energy-efficient technology 212
9.4 Help from the EPA 213
Chapter 10. Principle Nine: Properly Recycle Used Computer Equipment 268
10.1 Why recycle? 268
10.2 What to recycle 270
10.3 Choosing a disposition method for information technology 270
10.4 How recycling is evolving into product stewardship 272
10.5 International initiatives in recycling 274
10.6 Manufacturers’ initiatives in recycling 277
10.7 Purchasing environmentally preferable products 281
10.8 Nonprofit organizations that accept technology 284
10.9 What a donation is worth 288
Chapter 11. Principle Ten: Support Efforts to Reduce the Digital Divide 308
11.1 End-user organizations should be concerned 308
11.2 Has the 1993 National Information Infrastructure Agenda for Action been achieved? 309
11.3 Are we still moving ahead? 316
11.4 Next-generation Internet grant program 317
11.5 How deep is the divide? 320
11.6 What IT professionals have done and can do about the divide 329
11.7 Developing support for dealing with the digital divide 337
Chapter 12. Organizing for Socially Responsible Information Technology Management 340
12.1 Departments responsible for establishing policies 340
12.2 Departments responsible for implementing procedures 341
12.3 Achieving organization buy-in and beyond 343
12.4 Maintaining momentum in socially responsible information technology management 345
12.5 The C-level emissaries 346
12.6 Communicating with the board and investors 348
12.7 The message to take to the media and the general public 348
12.8 Periodic reviews of the status of socially responsible information technology management efforts 350
Chapter 13. The Future of Socially Responsible Information Technology Management 352
13.1 Expected government and manufacturer action 352
13.2 ISO 14001 and the future of information technology 355
13.3 Forces that drive change 357
13.4 The impact of major events 360
13.5 Major events on the horizon 361
Index 362