Conflict Survival Kit
Pearson (Verlag)
978-0-13-274105-7 (ISBN)
Brief Contents
The Nature of Conflict
Part I: The Theory and Context for Managing Conflict in the Workplace
Preventing Conflict
Approaches to Conflict
Working Toward Collaboration
Part II: Interpersonal Communication Skills for Resolving Conflict
The Three Channels of Communication
Listening to Resolve Conflict and Build Lasting Relationships
The Communication Continua
Part III: Preparing to Resolve Conflicts
Are You Capable?
Opening the Doors to Conflict Resolution
Part IV: Application and Practice
The Building Blocks of Collaboration
Integrative Negotiation: Negotiating as Partners
Overcoming Barriers to Integrative Negotiation
Mediating Conflicts Between Parties
Decision-Making Choices for the Manager
Handling Conflicts Requiring Direct Confrontation
Special Situations: "Opportunistic" Employees, Workplace Violence, Terminations, and Bullying
Achieving Effectiveness as a Conflict Manager
Erscheint lt. Verlag | 13.3.2012 |
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Sprache | englisch |
Maße | 203 x 255 mm |
Gewicht | 740 g |
Themenwelt | Recht / Steuern ► EU / Internationales Recht |
Recht / Steuern ► Privatrecht / Bürgerliches Recht ► Berufs-/Gebührenrecht | |
Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen | |
Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management | |
ISBN-10 | 0-13-274105-9 / 0132741059 |
ISBN-13 | 978-0-13-274105-7 / 9780132741057 |
Zustand | Neuware |
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