Conflict Survival Kit - Daniel Griffith, Cliff Goodwin

Conflict Survival Kit

Tools for Resolving Conflict at Work
Buch | Softcover
384 Seiten
2012 | 2nd edition
Pearson (Verlag)
978-0-13-274105-7 (ISBN)
82,30 inkl. MwSt
Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.

Brief Contents

The Nature of Conflict

Part I: The Theory and Context for Managing Conflict in the Workplace

Preventing Conflict
Approaches to Conflict
Working Toward Collaboration

Part II: Interpersonal Communication Skills for Resolving Conflict

The Three Channels of Communication
Listening to Resolve Conflict and Build Lasting Relationships
The Communication Continua

Part III: Preparing to Resolve Conflicts

Are You Capable?
Opening the Doors to Conflict Resolution

Part IV: Application and Practice

The Building Blocks of Collaboration
Integrative Negotiation: Negotiating as Partners
Overcoming Barriers to Integrative Negotiation
Mediating Conflicts Between Parties
Decision-Making Choices for the Manager
Handling Conflicts Requiring Direct Confrontation
Special Situations: "Opportunistic" Employees, Workplace Violence, Terminations, and Bullying
Achieving Effectiveness as a Conflict Manager

Erscheint lt. Verlag 13.3.2012
Sprache englisch
Maße 203 x 255 mm
Gewicht 740 g
Themenwelt Recht / Steuern EU / Internationales Recht
Recht / Steuern Privatrecht / Bürgerliches Recht Berufs-/Gebührenrecht
Wirtschaft Betriebswirtschaft / Management Personalwesen
Wirtschaft Betriebswirtschaft / Management Unternehmensführung / Management
ISBN-10 0-13-274105-9 / 0132741059
ISBN-13 978-0-13-274105-7 / 9780132741057
Zustand Neuware
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