The Conflict Survival Kit

Tools for Resolving Conflict at Work

Cliff Goodwin, Daniel B. Griffith (Autoren)

Buch | Softcover

352 Seiten

2006
Pearson (Verlag)
978-0-13-118303-2 (ISBN)

Titel erscheint in neuer Auflage

Artikel merken

Zu diesem Artikel existiert eine Nachauflage

Conflict Survival Kit

Daniel Griffith, Cliff Goodwin

2012

Buch | Softcover

82, ³⁰ €

zur Neuauflage

Offering essential tools and strategies for conflict management,The Conflict Survival Kit: Tools for Resolving Conflict at Work is designed for those who need instant skill building and practical methods for handling organizational and personal conflicts. It provides a firm grounding in basic interpersonal communication and management skills–such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making–and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give students practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft.

1.      The Nature of Conflict

PART I: THE THEORY AND CONTEXT FOR MANAGING CONFLICT IN THE WORKPLACE

2.      Preventing Conflict

3.      Approaches to Conflict

4.      Working Towards Collaboration

PART II: INTERPERSONAL COMMUNICATION SKILLS FOR RESOLVING CONFLICT

5.      The Three Channels of Communication

6.      Listening to Resolve Conflict and Build Lasting Relationships

7.      The Communication Continua

PART III: PREPARING TO RESOLVE CONFLICTS

8.      Are you Capable?

9.      Opening the Doors to Conflict Resolution

PART IV: APPLICATION AND PRACTICE

10. The Building Blocks of Collaboration

11. Integrative Negotiation: Negotiating as Partners

12. Overcoming Barriers to Integrative Negotiation

13. Mediating Conflicts Between Parties

14. Decision Making Choices for the Manager

15. Handling Conflicts Requiring Direct Confrontation

16. Special Situations: “Opportunistic” Employees, Workplace Violence, and Terminations

CONCLUSION

17. Achieving Effectiveness as a Conflict Manager

Erscheint lt. Verlag	28.3.2006
Sprache	englisch
Maße	203 x 254 mm
Gewicht	544 g
Themenwelt	Geisteswissenschaften ► Psychologie ► Arbeits- und Organisationspsychologie
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management
ISBN-10	0-13-118303-6 / 0131183036
ISBN-13	978-0-13-118303-2 / 9780131183032
Zustand	Neuware