Operations Management in Healthcare

Corinne M. Karuppan, PhD, CPIM, is Professor Emerita of Operations Management at Missouri State University. She continues to teach Quality Measurement and Management in Healthcare in the MHA program and remains engaged in various OM-related activities. For over 25 years, she taught Business Process Management and Management Science. Her work has been published in Journal of Operations Management, Production and Operations Management, International Journal of Operations and Production Management, European Journal of Information Systems, Journal of Healthcare Management, The Health Care Manager, and Journal of Communication in Healthcare. Corinne is currently one of the area editors of Operations Management Research. She holds a PhD in Business Administration from the University of Nebraska-Lincoln and is certified in Production and Inventory Management by the Association for Operations Management (APICS). Nancy E. Dunlap, MD, PhD, MBA, is Professor Emerita of Medicine at the University of Alabama at Birmingham (UAB). She practiced medicine in the field of pulmonary critical care for over 25 years and held executive positions in two academic medical centers, most recently as Dean of the School of Medicine at the University of Virginia. She served as Vice President for Ambulatory Services of the UAB Health System and Chief Operating Officer of the Kirklin Clinic, the faculty practice site for UAB. Nancy participated in the Robert Wood Johnson Foundation Health Fellowship Program and served as Physician-in-Residence at the Center for Best Practices at the National Governor's Association in Washington, D.C. Throughout her career, she has worked to improve healthcare quality and outcomes through more efficient patient care delivery processes and information technology. Nancy holds an MD from Duke University School of Medicine, a PhD in microbiology from the University of Alabama at Birmingham, and an MBA from the University of Michigan. Michael R. Waldrum, MD, MSc, MBA, currently serves as chief executive officer of Vidant Health, a nine hospital integrated delivery system affiliated with East Carolina University in Greenville, North Carolina. Prior to his current role, Dr. Waldrum served as the president and CEO of the University of Arizona Health Network (UAHN). He also served as CEO of the University of Alabama Hospital in Birmingham (UAB) and as the chief information officer of the UAB Health System. Dr. Waldrum received his medical degree at UAB, completed his internal medicine residency at the Mayo Clinic and his pulmonary and critical care training at UAB. He received a master's degree in epidemiology from Harvard School of Public Health and an MBA from the University of Michigan.

Foreword by Will Ferniany
Preface
 
PART I. GETTING ORGANIZED FOR VALUE-BASED HEALTHCARE DELIVERY
Chapter 1. Healthcare: Past, Present, and Future
Chapter 2. Strategy
Appendix 2.1 Productivity
Chapter 3. Forecasting Demand
Appendix 3.1 Time Series and Regression with Excel
Chapter 4. Project Management
PART II. COMPETING ON QUALITY
Chapter 5. Quality Management
Appendix 5.1 Basic Concepts of Questionnaire Design
Chapter 6. Statistical Process Control
Appendix 6.1 Factors for Control Charts
Appendix 6.2 Developing a Control Chart in Excel
Appendix 6.3 Sampling
Chapter 7. Lean Six Sigma
Appendix 7.1 Gage R&R
PART III. COMPETING ON DELIVERY
Chapter 8. Process Analysis and Design
Chapter 9. Capacity and Demand
Appendix 9.1 Queuing Simulation with Excel
Chapter 10. Scheduling Staff, Patients, and Jobs
Appendix 10.1 Excel Formulas and Solver Dialog Boxes for Staff Scheduling Example
PART IV. COMPETING ON COST
Chapter 11. Supply Chain Management
Chapter 12. Cost: Basic Concepts
PART X. COMPETING ON FLEXIBILITY
Chapter 13. Anticipating and Adapting to Change
Chapter 14. Health IT: An Enabler of Flexibility
PART VI. CONNECTING THE CONCEPTS AND REAPING THE REWARDS
Chapter 15. Accreditation, Awards, and the Highly Reliable Organization
Appendix 15.1 Tool Kit
 
Appendix A. Standard Normal Distribution Table