Medical Office Procedures ISE

Nenna L. Bayes , AAS, BBA, M.Ed., CPC, has coauthored and reviewed various titles within the medical administrative fields. She earned an associate of applied business degree, a bachelor of business administration degree, and a masters of arts in education from Morehead State University. During her tenure, she has taught numerous courses within the administrative and medical administrative curriculum. She is a professor in and the program coordinator for the Office Systems Technology and Medical Information Technology programs at Ashland Community and Technology College in Ashland, Kentucky, and has received many teaching excellence awards. She is also a certified professional coder (CPC). Prior to teaching, she worked in various medical office environments. Additionally, she is a member of the American Academy of Professional Coders (AAPC) and the American Health Information Management Association (AHIMA). She lives in Flatwoods, Kentucky, with her husband and is blessed to have two children and two granddaughters . She is actively involved in music and enjoys camping in her leisure time.

Part 1 The Administrative Medical Assistant's Career
Chapter 1 The Administrative Medical Assistant
Chapter 2 Medical Ethics, Law, and Compliance
Part 2 Administrative Responsibilities
Chapter 3 Office Communications: An Overview of Written and Verbal Communication
Chapter 4 Office Communications: Phone, Scheduling, and Mail
Chapter 5 Managing Health Information
Chapter 6 Office Management
Part 3 Practice Financials
Chapter 7 Insurance and Coding
Chapter 8 Billing, Reimbursement, and Collections
Chapter 9 Practice Finances
Part 4 Preparing for Employment
Chapter 10 Preparing for Employment in the Medical Office