ISE Medical Office Procedures

Nenna L. Bayes , AAS, BBA, M.Ed., CPC, has coauthored and reviewed various titles within the medical administrative fields. She earned an associate of applied business degree, a bachelor of business administration degree, and a masters of arts in education from Morehead State University. During her tenure, she has taught numerous courses within the administrative and medical administrative curriculum. She is a professor in and the program coordinator for the Office Systems Technology and Medical Information Technology programs at Ashland Community and Technology College in Ashland, Kentucky, and has received many teaching excellence awards. She is also a certified professional coder (CPC). Prior to teaching, she worked in various medical office environments. Additionally, she is a member of the American Academy of Professional Coders (AAPC) and the American Health Information Management Association (AHIMA). She lives in Flatwoods, Kentucky, with her husband and is blessed to have two children and two granddaughters . She is actively involved in music and enjoys camping in her leisure time.

Part 1 The Administrative Medical Assistant's CareerChapter 1 The Administrative Medical AssistantChapter 2 Medical Ethics, Law, and CompliancePart 2 Administrative ResponsibilitiesChapter 3 Office Communications: An Overview of Written and Verbal CommunicationChapter 4 Office Communications: Phone, Scheduling, and MailChapter 5 Managing Health Information Chapter 6 Office ManagementPart 3 Practice FinancialsChapter 7 Insurance and CodingChapter 8 Billing, Reimbursement, and CollectionsChapter 9 Practice FinancesPart 4 Preparing for EmploymentChapter 10 Preparing for Employment in the Medical OfficeAppendixA: Introduction to Medisoft



AppendixB: Transcription Guidelines



AppendixC: ICD-9-CM Information Glossary



Bibliography



Index



WorkingPapers