Communicating with Today's Patient

JOANNE DESMOND is president of Desmond Medical Communications and an international health care communications speaker and author. LANNY R. COPELAND is past President and Chair of the Board of the American Academy of Family Physicians, as well as vice president of Primary Care Development at Phoebe Putney Health Systems in Albany, Georgia.

Foreword: Bruce Dan, M.D.

Preface.

Acknowledgments.

Ten Reasons You Need To Read This Book.

Tips To Keep New Patients and Build Your Practice.

Patient Personalities and How They Affect Your Practice.

Louder Than Words: What Your Body Language Says To Patients.

Listening Techniques For Faster, More Accurate Diagnoses.

Giving Clearer Explanations Generally.

Communicating About Medications.

Effectively Interacting With the Patient's Family.

Communicating Across Borders and Language Barriers.

Shining Up Your Professional Image.

CME Information and Tests.

Bibliography and References.

Recommended Readings.

Index.