Glencoe Medical Assisting A Patient-Centered Approach to Administrative and Clinical Competencies

Part 1: Introduction to Medical Assisting Chapter 1: The Profession of Medical AssistingChapter 2: Types of Medical PracticeChapter 3: Legal and Ethical Issues in Medical PracticeChapter 4: Communication With Patients, Families, and CoworkersPart 2: Administative Medical Assisting Section 1: Office WorkChapter 5: Using and Maintaining Office EquipmentChapter 6: Using Computers in the OfficeChapter 7: Managing Correspondence and MailChapter 8: Managing Office SuppliesChapter 9: Maintaining Patient RecordsChapter 10: Managing the Office Medical RecordsSection 2: Interacting With PatientsChapter 11: Telephone TechniquesChapter 12: Scheduling Appointments and Maintaining the Physician's ScheduleChapter 13: Patient Reception AreaChapter 14: Patient EducationSection 3: Financial ResponsibilitiesChapter 15: Processing Insurance ClaimsChapter 16: Bookkeeping and BankingChapter 17: Billing and CollectionsChapter 18: Accounts Payable, Payroll, and ContractsPart 3: Clinical Medical Assisting Section 1: The Medical Office EnvironmentChapter 19: Principles of AsepsisChapter 20: Infection Control TechniquesChapter 21: HIV, Hepatitis, and Other Blood-Borne PathogensChapter 22: Preparing the Examination and Treatment AreaSection 2: Understanding the Body and Assisting with PatientsChapter 23: Anatomy and PhysiologyChapter 24: Interviewing the Patient and Taking History and MeasurementsChapter 25: Assisting With a General Physical ExaminationChapter 26: Providing Eye and Ear CareSection 3: Specialty Practice and Medical EmergenciesChapter 27: Assisting With Examinations in the Basic SpecialtiesChapter 28: Assisting With Highly Specialized ExaminationsChapter 29: Assisting With Minor SurgeryChapter 30: Assisting With Cold and Heat Therapy and AmbulationChapter 31: Medical Emergencies and First AidSection 4: Physician's Office Laboratory ProceduresChapter 32: Laboratory Equipment and SafetyChapter 33: Collecting and Processing Urine SpecimensChapter 34: Collecting and Processing Blood SpecimensChapter 35: Introduction to MicrobiologySection 5: Nutrition, Pharmacology, and Diagnostic EquipmentChapter 36: Nutrition and Special DietsChapter 37: Principles of PharmacologyChapter 38: Drug AdministrationChapter 39: Electrocardiography and Pulmonary FunctionChapter 40: X-Rays and Diagnostic RadiologyAppendices 1997 AAMA Role Delineation Areas of Competence ListMedical TermsSymbolsPrefixes and SuffixesAbbreviationsGlossary