Super User Networks for Software Projects (eBook)

Jayne Mather is an experienced IT professional with over 25 years of experience initiating and working on projects to implement software and technology into global organisations. Throughout her career, she has seen what works and actively embraced new methods and techniques, adding them to her toolkit. With a passion for IT systems and emerging technology, Jayne is determined to spread her enthusiasm to end-users, leading to more successful technology adoption and ROI for organizations. Jayne's academic credentials include an MBA and CIPD in Learning & Development, enabling her to combine theory with experience to create a compelling case for why Super Users are an invaluable asset to deploy.

Contents
Foreword
How to use this book

Part One. Introduction to super user networks
1. Why do we need super users?
2. What is the roadmap for the super user model?
3. What will a super user do?

Part Two. Implementing a super user network
4. How do we recruit and select our super users?
5. What does a super user role profile look like?
6. How can we create a super user community?
7. How do we develop a change management plan?
8. How do we develop a communication plan?
9. How do we develop a training plan?
10. How do we develop a super user education programme?
11. How do we deliver a train the trainer course for super users?
12. How do we design e-learning for software training?
13. How do we deliver software training?
14. How do we evaluate the training strategy and user adoption?
15. How are super users deployed throughout the software life cycle?

Part Three. The theory supporting super user networks
16. How can change management theory support the super user model?
17. How can neuroscience theory support the super user model?
18. How can adult learning theory support the super user model?
19. How can knowledge management theory support the super user model?
20. How can project failure research support the super user model?
21. How can leadership theory support the super user model?

Part Four. Sustaining the super user network
22. How will other project roles work with your super users?
23. What systems can I use super users with?
24. How can super users improve system adoption?
25. How can we sustain our super user community?
26. Conclusion