CCNA Voice Lab Manual

Brent Sieling is an instructor and program director for the two-year Network Specialist Associate Degree at Madison College. He has been teaching networking classes full-time since January 2006 and part-time for three semesters prior to that. He is the lead contact for the Academy Support Center and Instructor Training Center at Madison College's Cisco Networking Academy, providing support to over 30 high schools and technical colleges in the state of Wisconsin. Brent previously worked as a network specialist at the Madison Metropolitan School District, where he managed a network of over 50 schools. Brent currently holds the Cisco Certified Network Associate (CCNA), CCNA Voice, and CCNA Security certifications, and he was previously a Certified Novell Engineer (CNE). He recently completed the Cisco Academy Instructor Trainer Qualification (ITQ) process to become an Academy Instructor Trainer. Brent has been a regular presenter at the Cisco Academy conferences.

Introduction xxviii

Hardware Section xxix

Part I: Voice Concepts

Chapter 1 Traditional and Unified Voice 1

Lab 1-1: Telephony Terminology 1

Task 1: Matching Items 1

Chapter 2 Understanding Cisco Unified Communications Solutions 3

Lab 2-1: Key Features of Cisco Unified Communications Solutions 3

Task 1: Questions 3

Chapter 3 Establishing Network Connectivity and Understanding IP Phone Registration 5

Lab 3-1: Network Connectivity 5

Task 1: Clear and Cable Devices 6

Step 1-1: Clear Prior Configurations 6

Step 1-2: Cable Router and Switch 6

Task 2: Configure Basic Setup 6

Step 2-1: Configure Basic Setup on the Router 6

Step 2-2: Configure Basic Setup on the Switch 6

Task 3: Configure the Switch 7

Step 3-1: Create the VLANs 7

Step 3-2: Configure the Trunk Port 7

Step 3-3: Configure the Access Ports 8

Step 3-4: Configure the Switch Management Interface 9

Task 4: Configure the Router Subinterfaces 9

Step 4-1: Configure the Data VLAN Subinterface 9

Step 4-2: Configure the Management VLAN Subinterface 9

Step 4-3: Configure the Voice VLAN Subinterface 9

Step 4-4: Activate the Router Interface 9

Task 5: Verification 10

Step 5-1: Verify Switch VLAN Configuration 10

Step 5-2: Verify Switch Port Assignment 10

Step 5-3: Verify Router Subinterface IP Assignment 11

Task 6: DHCP Services 11

Step 6-1: Configure DHCP Pools on the Router 12

Task 7: Test and Cleanup 12

Step 7-1: Test Connectivity 12

Step 7-2: Save the Configurations 12

Step 7-3: (Optional) Explore Power Over Ethernet on the Switch 13

Lab 3-2: Network Time Protocol 15

Task 1: NTP Services 15

Step 1-1: Load Prior Configurations 15

Step 1-2: (Optional) Configure Local Time Zone 16

Step 1-3: Manually Set the Clock 16

Step 1-4 (Option A): Contact an NTP Server on the Internet 16

Step 1-4 (Option B): Configure Another Cisco Router to Act as an NTP Server 17

Step 1-5: Verify That the Time Is Synchronized 17

Step 1-6: (Optional) Configure the Switch to Get NTP from the Router 21

Step 1-7: Save the Configurations 21

Lab 3-3: Phone Boot/Registration Process 22

Task 1: Questions 22

Part II: Cisco Unified Communications Manager Express (CUCME)

Chapter 4 Introduction to CUCME Administration 23

Lab 4-1: Exploring the Command-Line Interface and Cisco Configuration Professional 23

Task 1: Load Prior Configurations 23

Task 2: Explore Telephony Services 24

Step 2-1: Determine CUCME Version 24

Task 3: Exploring CUCME Using CCP 25

Step 3-1: Test Connectivity Between PC and Router 25

Step 3-2: Configure the Router for CCP Access 25

Step 3-3: Open the CCP Application 26

Step 3-4: Create a Community in CCP 26

Step 3-5: Working with a Community in CCP 27

Step 3-6: Viewing Device Configuration Options in CCP 28

Step 3-7: Establish Unified Communication Functionality in CCP 29

Step 3-8: Deliver Configuration from CCP to the Router 29

Step 3-9: Review Unified Communications Features Summary 30

Step 3-10: Save the Startup Configuration in CCP 31

Step 3-11: Save the Running Configuration to the PC Using CCP 31

Step 3-12: Explore Other Parts of CCP 32

Lab 4-2: Integrated HTML GUI 33

Task 1: Load Prior Configurations 33

Task 2: Configure the Router for Web Access 33

Step 2-1: Enable HTTP Service on the Router 33

Step 2-2: Create a CUCME Web Administrator Account 34

Step 2-3: Use a Web Browser to Connect to the GUI 34

Chapter 5 Configuring Phones and Users in Cisco Unified Communications Manager Express (CUCME) 37

Lab 5-1: Basic Manual Phone Configuration Using the CLI 37

Task 1: Load Prior Configurations 38

Task 2: Configure Telephony-Service 38

Step 2-1: Disable Auto Phone Registration 38

Step 2-2: Establish the Maximum Number of Phones Allowed to Register 38

Step 2-3: Establish the Maximum Number of Directory Numbers (Phone Numbers) 38

Step 2-4: Set the IP Address Used by CUCME 39

Step 2-5: Create the Default Template Files 39

Step 2-6: Inspect the IP Phone Generic Config File 40

Task 3: Configuring Directory Numbers 41

Step 3-1: Create a Dual-Line Ephone-dn 41

Step 3-2: Repeat to Create the Next Three Phone Numbers 41

Task 4: Manually Configure an Ephone and Associate the First Directory Number 42

Step 4-1: Get the MAC Address of the First Phone 42

Step 4-2: Create an Ephone and Assign the MAC Address 42

Step 4-3: Assign the First Directory Number to the First Button on the Phone 43

Step 4-4: Connect the First Phone to the Switch 44

Task 5: Manually Configure a Second Phone 44

Step 5-1: Connect the Second Phone to the Switch 45

Step 5-2: Assign the Second and First Directory Numbers to the Second Phone 45

Step 5-3: Make a Call 46

Step 5-4: Assign Other Extensions to the First Phone 46

Step 5-5: Clear Configuration for the Next Lab 47

Lab 5-2: Advanced Manual Phone Configuration Using the CLI 48

Task 1: Load Prior Configurations 48

Task 2: Configure Telephony-Service 49

Step 2-1: Configure Required Telephony-Service Settings 49

Step 2-2: Configure System Time in Telephony-Service 49

Step 2-3: Configure a Banner Message for Phones with a Display 49

Task 3: Configure Ephone-dns 50

Step 3-1: Add the name Option to an Ephone-dn 50

Step 3-2: Change the Phone Display Header Bar 50

Step 3-3: Change the Text for Each Line Button 51

Step 3-4: Create the Other Ephone-dns 51

Task 4: Configure Ephones 51

Step 4-1: Create an Ephone, and Assign the MAC Address and a Directory Number 51

Step 4-2: Assign the Ephone Model Type 52

Step 4-3: Assign Users to the Phones 52

Step 4-4: Create the Other Ephones 52

Task 5: Test and Save Configuration 53

Step 5-1: Make Calls 53

Step 5-2: Save the Configuration 53

Lab 5-3: Adding Directory Numbers, Phones, and Users with Cisco Configuration Professional (CCP) 54

Task 1: Load Prior Configurations 54

Task 2: Configure Telephony Settings 55

Step 2-1: View Telephony Settings 55

Step 2-2: Edit General Telephony Settings 55

Step 2-3: Edit System Config Telephony Settings 56

Task 3: Configure Extensions 57

Step 3-1: View Extension Settings 57

Step 3-2: Create an Extension 58

Step 3-3: Create More Extensions 60

Task 4: Configure Phones and Users 60

Step 4-1: View Phone/User Settings 60

Step 4-2: Create a Phone 60

Step 4-3: Create a User 62

Step 4-4: Create Another Phone/User 62

Task 5: Test and Save Configuration 63

Step 5-1: Make Calls 63

Step 5-2: Examine the Router Configuration 64

Step 5-3: Save the Configuration 64

Lab 5-4: Examine VoIP Protocols 65

Task 1: Load Prior Configurations 65

Task 2: Establish Packet Capture 65

Step 2-1: Configure the Switch for Packet Capture 66

Task 3: Start Wireshark Capture 66

Step 3-1: Examine Phone Boot in Wireshark 66

Step 3-2: Examine a Phone Call in Wireshark 67

Task 4: Play Captured Audio 70

Task 5: Clean Up 72

Chapter 6 Cisco Unified Communications Manager Express (CUCME) Dial Plans and QoS 73

Lab 6-1: (Optional) Configuring Analog Interfaces 73

Task 1: Load Prior Configurations 74

Task 2: Examine the Interfaces in the Router 74

Task 3: Configuring FXS Ports 75

Step 3-1: Call Signaling Selection 75

Step 3-2: Connect an Analog Phone and Make a Call 75

Step 3-3: Call Progress Tones 75

Step 3-4: Description Information 76

Step 3-5: Caller ID Information 76

Step 3-6: Examine Interface Status 77

Step 3-7: Automatically Dialing Phones 77

Task 4: Configuring FXO Ports 77

Step 4-1: Configure Dial Type 77

Step 4-2: Configure Ring Number 78

Step 4-3: Description Information 78

Step 4-4: Connect the FXO Port (Optional) 78

Step 4-5: Redirect Incoming Calls (Optional) 78

Lab 6-2: (Optional) Configuring Digital Interfaces 79

Task 1: Load Prior Configurations 79

Task 2: Examine Resources in the Router 80

Step 2-1: Examine Hardware 80

Step 2-2: Examine Controller Interface 80

Step 2-3: Examine DSP Resources 81

Task 3: Configure CCS (PRI) Settings 82

Step 3-1: Configure ISDN Switch Type 82

Step 3-2: Configure Clock Participation 82

Step 3-3: Configure Controller T1 Settings 82

Step 3-4: Configure PRI Timeslots 83

Step 3-5: Examine the Interfaces 84

Task 4: Configure ISDN Network End 85

Lab 6-3: Call Legs, Dial Peers, and Wildcards 86

Task 1: Call Legs 86

Step 1-1: Understanding Call Legs 86

Task 2: Introduction to Dial Peers 87

Step 2-1: Call Flow with a Single-Router Dial Peer Exercise 87

Step 2-2: Create POTS Dial Peers 88

Step 2-3: Call Flow for Dual-Router Dial Peers Without Wildcards Exercise 89

Task 3: Introduction to Wildcards in Cisco Unified Communications Manager Express (CUCME) 90

Step 3-1: Call Flow for Dual-Router Dial Peers with Wildcards Exercise 91

Step 3-2: Create Destination Patterns Using Wildcards 92

Task 4: Create POTS and VoIP Dial Peers 93

Lab 6-4: Call Processing, Dial Plans, and Digit Manipulation 95

Task 1: Outbound Call Processing 95

Step 1-1: Examining Dial-Peer Selection 95

Step 1-2: Understanding Dial-Peer Selection 97

Step 1-3: Troubleshooting Dial-Peer Selection with the show dial-peer voice summary Command 99

Step 1-4: Troubleshooting Dial-Peer Selection with Debug 101

Task 2: POTS Dial-Peer Behavior and Digit Manipulation 102

Step 2-1: Examining POTS Dial-Peer Digit Stripping 103

Task 3: Inbound Dial-Peer Selection 106

Step 3-1: Examine Digit Matching for Inbound Calls 106

Task 4: Dial Plans for the PSTN 107

Step 4-1: Understanding Dial Plans 107

Step 4-2: Creating a PSTN Dial Plan for the NANP 108

Lab 6-5: Dial-Peer Configuration Using the CLI 110

Task 1: Load Prior Configurations 111

Task 2: Configure Hardware Used by the Dial Peers 112

Task 3: Configure Secondary Dial Tone 112

Task 4: Configure the PSTN Dial Peers 113

Step 4-1: Configure Emergency Services Calls 113

Step 4-2: Configure Service Code Calls 114

Step 4-3: Configure Local Calls 114

Step 4-4: Configure Long-Distance (Toll) Calls 114

Step 4-5: Configure Toll-Free Calls 115

Step 4-6: Configure Premium-Rate Calls 115

Step 4-7: Configure International Calls 115

Step 4-8: Make Test Calls to the PSTN Simulator 116

Task 5: Inbound Calls 117

Step 5-1: Configure for Inbound Calls 117

Step 5-2: Test Inbound Calls 118

Task 6: Calls over the WAN 119

Step 6-1: Configure a WAN Connection 119

Step 6-2: Configure a Routing Protocol (Optional) 119

Step 6-3: Configure Four-Digit VoIP Dial Peers to Other Pods Using the WAN 119

Step 6-4: Create VoIP Dial Peer for Any Other Pods 120

Step 6-5: Verify Calls to Other Pods Using the WAN 120

Task 7: PSTN Failover 120

Step 7-1: Configure a PSTN Failover 120

Step 7-2: Configure a PSTN Failover 121

Step 7-3: Configure Remaining PSTN Failover Dial Peers 121

Step 7-4: Test PSTN Failover 121

Step 7-5: Verify That VoIP Dial Peers Resume Calls When the WAN Is Back Up 121

Lab 6-6: Dial-Peer Configuration Using CCP 122

Task 1: Load Prior Configurations 123

Task 2A: Configure Digital T1/E1/PRI Interface 124

Step 2A-1: Digital Trunks 124

Step 2A-2: T1/E1 Interface 124

Step 2A-3: Deliver Configuration from CCP to the Router 125

Step 2A-4: Deliver Configuration from CCP to the Router 126

Task 2B: Configure Analog FXO/FXS Interfaces 126

Step 2B-1: Analog Trunks 126

Task 3: Configure Secondary Dial Tone 127

Task 4: Create Outgoing Dial Plan 128

Step 4-1: POTS Dial Plans 128

Step 4-2: Import Outgoing Template 128

Step 4-3: Outgoing Dial Plan Summary 129

Step 4-4: Selecting Destination Trunk 130

Step 4-5: Apply Configuration 130

Task 5: Create Outbound POTS Dial Peers 131

Step 5-1: View POTS Dial Peers 131

Step 5-2: Create POTS Dial Peer 132

Step 5-3: Digit Manipulation 132

Step 5-4: Dial Peers Challenge 133

Step 5-5: Make Test Calls to the PSTN Simulator 134

Task 6: Create Incoming Dial Plan 134

Step 6-1: Create Dial Plans Wizard Selection 134

Step 6-2: Incoming Dial Plan Summary 134

Step 6-3: Create Incoming Dial Plan 134

Step 6-4: Test Incoming Dial Plan 135

Task 7: Create VoIP Dial Peers 135

Step 7-1: Configure a WAN Connection 135

Step 7-2: Configure a Routing Protocol (Optional) 136

Step 7-3: View VoIP Dial Peers 136

Step 7-4: Create VoIP Dial Peer 136

Step 7-5: Create VoIP Dial Peer for Any Other Pods 136

Step 7-6: Verify Calls to Other Pods Using the WAN 136

Task 8: PSTN Failover 137

Step 8-1: Configure a POTS Dial Peer for Failover 137

Step 8-2: Configure a POTS Dial Peer for Failover 137

Step 8-3: Digit Manipulation 138

Step 8-4: Configure Remaining PSTN Failover Dial Peers 139

Step 8-5: Test PSTN Failover 139

Step 8-6: Verify That VoIP Dial Peers Resume Calls When the WAN Is Back Up 139

Lab 6-7: Quality of Service (QoS) 140

Task 1: Questions 144

Task 2: AutoQoS on a Switch (Optional) 144

Step 2-1: Configure a Port for a Cisco Phone 145

Step 2-2: Configure a Port for PC with Cisco IP Communicator 145

Step 2-3: Configure the Uplink to the Router 145

Step 2-4: Examine the Changes to the Switch Config 145

Step 2-5: Verify the QoS Operation 148

Task 3: AutoQoS on a Router (Optional) 149

Step 3-1: Configure the Port Connected to the Switch 149

Step 3-2: Verify the QoS Configuration 149

Chapter 7 Cisco Unified Communications Manager Express (CUCME) Productivity Features 151

Lab 7-1: Configuring the Phone Directory 151

Task 1: Load Prior Configurations 152

Task 2: Populate the Directory 152

Step 2-1: Manually Adding Directory Entries Using the CLI 152

Step 2-2: Manually Adding Directory Entries Using CCP 152

Step 2-3: Enabling the Local Directory on the Phone Display 154

Lab 7-2: Configuring Call Forwarding 156

Task 1: Load Prior Configurations 156

Task 2: Configure Call Forwarding on the Phone 156

Task 3: Configure Call Forwarding on the Router 157

Step 3-1: Configuring Call Forwarding Using the CLI 157

Step 3-2: Configuring Call Forwarding Using the CCP 158

Step 3-3: Infinite Loop Solved 160

Lab 7-3: Configuring Call Detail Records and Accounting 161

Task 1: Load Prior Configurations 161

Task 2: Establish Logging Locally on the Router 162

Task 3: Establish Logging and CDRs to a Syslog Server 163

Part III: Cisco Unified Communications Manager (CUCM)

Chapter 8 Administrative Interfaces 165

Lab 8-1: Exploring the CUCM GUI 165

Task 1: CUCM Administrative Interfaces 166

Task 2: The CCMAdmin Page 168

Chapter 9 Managing Services, Phones, and Users 169

Lab 9-1: Phone Boot Process 169

Lab 9-2: CUCM Services 170

Task 1: Remove DNS Dependencies 171

Step 1-1: Change Server Host Name to IP Address 171

Step 1-2: Change Phone References to IP Address 172

Task 2: Examine Network and Feature Services 173

Step 2-1: Examine Network Services 173

Step 2-2: Examine Feature Services 173

Task 3: Activating Feature Services and Using Help 174

Step 3-1: Service Activation Page 174

Step 3-2: Using the Help Menu 175

Step 3-3: Activate Cisco CallManager and Cisco TFTP Services 176

Task 4: Examine CUCM Licenses 176

Step 4-1: View License Unit Report 176

Lab 9-3: Autoregistration for Phones 178

Task 1: Verify That Required Services Are Ready 179

Task 2: Enable Autoregistration 179

Step 2-1: Verify Enterprise Settings for Autoregistration 179

Step 2-2: Enable Autoregistration 179

Task 3: Testing with Phones 180

Step 3-1: Connect Two Phones 180

Step 3-2: Examine the Registered Phones 181

Task 4: Cleanup 182

Step 4-1: Disable Autoregistration 182

Step 4-2: Remove Registered Phones 182

Lab 9-4: Preparing for Phone Registration 183

Task 1: Examine the Default Device Pool 184

Task 2: Communications Manager Groups 184

Example of a Cluster with Three Servers 185

Task 3: Date/Time Groups 187

Step 3-1: Create Central Time Zone Group 188

Step 3-2: Create Eastern Time Zone Group 188

Task 4: Regions 189

Step 4-1: Examine the Default Region Codecs 190

Step 4-2: Create the First Two Regions 190

Step 4-3: Modify Region Relationships 191

Step 4-4: Create a Third Region 192

Task 5: Locations 193

Task 6: Device Pools 194

Step 6-1: Create Madison Device Pool 195

Step 6-2: Create New York Device Pool 195

Step 6-3: Create Chicago Device Pool 196

Task 7: Phone Button Templates 196

Step 7-1: Create Phone Button Template 196

Step 7-2: Modify Phone Button Template 198

Task 8: Softkey Templates 199

Step 8-1: Create Softkey Template 199

Step 8-2: Modify Softkey Template 200

Task 9: Common Phone Profile 202

Task 10: Device Defaults 202

Task 11: Testing 203

Task 12: Cleanup 204

Lab 9-5: Registering Phones Manually 205

Task 1: Manually Register a Phone 205

Step 1-1: Manually Add a Phone 205

Step 1-2: Manually Add a Directory Number 207

Step 1-3: Manually Add More Directory Numbers 209

Task 2: Manually Register More Phones 210

Task 3: Test Custom Softkey Templates 210

Lab 9-6: Registering and Updating Phones Using the Bulk Administration Tool (BAT) 212

Task 1: Activate the BAT Service 213

Task 2: Examine a Phone Export File 213

Step 2-1: Export Phone Configurations 213

Step 2-2: Job Scheduler 214

Step 2-3: Download Files 215

Step 2-4: Open the Phone Export File in Microsoft Excel 216

Task 3: Download BAT File to Import Phones 217

Step 3-1: Using the BAT File 217

Step 3-2: Upload the BAT Import File 220

Task 4: Create BAT Template 221

Step 4-1: Create BAT Phone Template 221

Step 4-2: Add Lines to the BAT Phone Template 222

Task 5: Validate Data Import 224

Task 6: Complete Importing Phones 225

Task 7: Verify Phone Import 226

Task 8: Modifying Existing Phones 227

Step 8-1: Find the Phones to Update 227

Step 8-2: Update Phone Parameters 227

Lab 9-7: Adding End Users Manually 229

Task 1: Examine Administrative Users 230

Task 2: Examine User Groups 231

Task 3: Examine Roles 232

Task 4: Create New AXL Group 234

Task 5: Create the New AXL User 235

Task 6: Examine the Default Login Credential Policy 235

Task 7: Manually Create an End User 236

Task 8: Explore End User Web Pages 239

Lab 9-8: Adding End Users with the Bulk Administration Tool (BAT) 241

Task 1: Use BAT to Import End Users 241

Step 1-1: Use BAT Template 241

Step 1-2: Upload the BAT Import File 242

Step 1-3: Create BAT User Template 243

Step 1-4: Insert New Users 244

Step 1-5: Verify User Import 244

Lab 9-9: Adding End Users with LDAP Synchronization 246

Task 1: Set Up Windows Server 247

Step 1-1: Verify Server IP Address 247

Step 1-2: Configure Active Directory Sync Admin Account 247

Step 1-3: Create New Organizational Unit in Windows 250

Step 1-4: Create End Users in Windows 250

Task 2: Activate DirSync Service in CUCM 251

Task 3: Configure CUCM LDAP Synchronization 251

Step 3-1: Configure LDAP System 251

Step 3-2: Configure LDAP Directory 252

Step 3-3: Verify New Users 253

Step 3-4: Add CUCM User to Active Directory 254

Step 3-5: Resync LDAP 254

Task 4: Configure CUCM LDAP Authentication 255

Step 4-1: Configure LDAP Authentication 255

Step 4-2: Verification of End-User Passwords 256

Task 5: Clean Up 256

Chapter 10 CUCM Dial Plan 257

Lab 10-1: Call Routing 257

Task 1: Examine CUCM Call-Routing Logic 258

Step 1-1: Understanding CUCM Wildcards 258

Step 1-2: Understanding CUCM Call-Routing Logic 259

Step 1-3: Understanding CUCM Call-Routing Architecture 260

Task 2: Create Devices in CUCM 261

Step 2-1: (Optional) Create a Dummy H.323 Gateway 261

Step 2-2: Prep the Router to Become an MGCP Gateway 262

Step 2-3: Create the MGCP Gateway in CUCM 263

Step 2-4: Activating the MGCP Gateway on the Router 266

Task 3: Create Route Group in CUCM 269

Task 4: Create Route Lists in CUCM 270

Task 5: Create Route Patterns in CUCM to Build a Dial Plan to Match the North American Numbering Plan (NANP) 272

Step 5-1: Creating a Seven-Digit Local Calls Route Pattern 272

Step 5-2: Creating a Ten-Digit Local Calls Route Pattern 275

Step 5-3: Creating an Emergency Services Calls Route Pattern 276

Step 5-4: Creating a Long-Distance Calls Route Pattern 278

Step 5-5: Creating a Premium Services Blocked Calls Route Pattern 279

Step 5-6: Creating a Toll-Free Calls Route Pattern 280

Step 5-7: Creating a Service Codes Calls Route Pattern 281

Step 5-8: Creating an International Calls Route Pattern 282

Step 5-9: Examine the NANP Route Patterns 283

Lab 10-2: Class of Control-Partitions and Calling Search Spaces (CSS) 285

Task 1: Examine Partitions and Calling Search Spaces (CSS) 286

Step 1-1: Examine Partitions 286

Step 1-2: Examine Calling Search Spaces 286

Step 1-3: Examine Partitions and CSS Together 287

Step 1-4: Calculate Partitions and CSS Interactions 290

Step 1-5: Partitions and CSS for SOI 291

Task 2: Create and Assign Partitions 294

Step 2-1: Create Partitions 294

Step 2-2: Assign a Partition 294

Task 3: Create Calling Search Spaces 297

Step 3-1: Create the Mad_Restricted_CSS Calling Search Space 297

Step 3-2: Create the Mad_Guest_CSS Calling Search Space 297

Step 3-3: Create the Mad_Employee_CSS Calling Search Space 298

Step 3-4: Create the Mad_Unrestricted_CSS Calling Search Space 298

Task 4: Assign Calling Search Spaces and Partitions 298

Step 4-1: Assign a CSS and Partition to the Directory Numbers 299

Step 4-2: Assign a Partition to a Route Pattern 300

Step 4-3: Assign Partitions to All the Route Patterns 301

Step 4-4: Assign a CSS to a Gateway 302

Step 4-5: Assign a CSS to a Phone 303

Step 4-6: Experiment with Line/Phone CSS Interaction 304

Step 4-7: Challenge: Complete the Testing 305

Step 4-8: Cleanup 305

Lab 10-3: Centralized Cisco Unified Communications Manager (CUCM)-to-Branch Office Call Routing 306

Task 1: Examine Call Admission Control (CAC) 307

Step 1-1: Examine the Settings for Regions and Locations 307

Step 1-2: Examine Call Statistics on a Phone 307

Step 1-3: Change a Phone to the New York Device Pool 308

Step 1-4: Determine Bandwidth Needed for G.729 Calls 309

Step 1-5: Determine Bandwidth Needed for G.711 Calls 310

Step 1-6: Determine Bandwidth Needed for iLBC Calls 311

Step 1-7: Cleanup 312

Task 2: Implement Alternate Automatic Routing (AAR) 312

Step 2-1: Set Up Branch Office Gateway 312

Step 2-2: Enable AAR Service Parameter 315

Step 2-3: Create AAR Groups 315

Step 2-4: Update Device Pools 316

Step 2-5: Configure a Branch Office Phone 317

Step 2-6: Testing 319

Step 2-7: Verify That the AAR CSS Is Working 320

Step 2-8: Branch Office Dial Plan Challenge 321

Task 3: Implement Survivable Remote Site Telephony (SRST) and Call Forward UnRegistered (CFUR) 321

Step 3-1: Configure SRST Reference in CUCM 322

Step 3-2: Apply SRST Reference to Device Pool 323

Step 3-3: Configure Router for SRST 324

Step 3-4: Configure Dial Peers for SRST 325

Step 3-5: Configure Maximum Redirects 326

Step 3-6: Configure CFUR 326

Step 3-7: Test SRST Failover and CFUR Behavior 327

Tips to Complete Branch Office Dial Plan 328

Lab 10-4: Hunt Groups 330

Task 1: Configure Hunt Groups 331

Step 1-1: Configure Sales Agents Line Group 331

Step 1-2: Configure Managers Line Group 332

Step 1-3: Configure Hunt List 332

Step 1-4: Configure Hunt Pilot 334

Step 1-5: Testing 334

Chapter 11 CUCM Telephony Features 337

Lab 11-1: Extension Mobility 337

Task 1: Activate Extension Mobility Services and Configure Service Parameters 338

Step 1-1: Activate Extension Mobility Service 338

Step 1-2: Configure Extension Mobility Service Parameters 338

Task 2: Configure Extension Mobility IP Phone Service 340

Step 2-1: Configure the Extension Mobility IP Phone Service 340

Task 3: Create and Associate Device Profiles 341

Step 3-1: Create Default Device Profile 341

Step 3-2: Create Device Profile 341

Step 3-3: Configure Lines for the Device Profile 342

Step 3-4: Associate a Device Profile with a User 343

Step 3-5: Enable Extension Mobility on a Phone 344

Task 3: Validate Extension Mobility 344

Lab 11-2: Call Coverage Features 346

Task 1: Configure Call Park and Directed Call Park 347

Step 1-1: Configure Call Park 347

Step 1-2: Test Call Park 348

Step 1-3: Configure Directed Call Park 348

Step 1-4: Test Directed Call Park 349

Task 2: Configure Call Pickup 349

Step 2-1: Create a Call Pickup Group 349

Step 2-2: Assign a Call Pickup Group to a Phone 349

Step 2-3: Test Call Pickup 350

Task 3: Configure Shared Lines 351

Step 3-1: Create a New Directory Number 351

Step 3-2: Assign Directory Number to Second Phone 351

Step 3-3: Test Shared Lines 352

Task 4: Configure Barge and Privacy 352

Step 4-1: Configure System Parameters for Barge 352

Step 4-2: Disable Barge on a Phone 353

Step 4-3: Testing Barge 354

Task 5: Configure Intercom 354

Step 5-1: Create Intercom Partitions 354

Step 5-2: Create Intercom Numbers 355

Step 5-3: Configure Intercom on First Phone 356

Step 5-4: Configure Intercom on Second Phone 358

Step 5-5: Testing Intercom 359

Step 5-6: Intercom Challenge 359

Task 6: Configure Native Presence 359

Step 6-1: Configure Phone Button Template (BLF Speed Dials) 359

Step 6-2: Enable BLF Speed Dials 360

Chapter 12 CUCM Mobility Features 363

Lab 12-1: Mobile Connect 363

Task 1: Enable Users and Phones for Mobile Connect 364

Step 1-1: Configure User to Use Mobile Connect 364

Step 1-2: Configure Softkey Template 365

Step 1-3: Configure Phone for Mobile Connect 367

Task 2: Create Remote Destinations and Remote Destination Profiles 368

Step 2-1: Create Remote Destination Profile 368

Step 2-2: Create Remote Destinations. 369

Task 3: Configure and Apply Access Lists 371

Step 3-1: Create Allowed Number Access List 372

Step 3-2: Create Blocked Number Access List 373

Step 3-3: Apply Access Lists 374

Task 4: Testing Mobile Connect 374

Step 4-1: Mobile Connect-Forwarding to Remote Destination 374

Step 4-2: Mobile Connect-Blocking 375

Lab 12-2: Mobile Voice Access 376

Task 1: Enable MVA 377

Step 1-1: Activate the MVA Service 377

Step 1-2: Configure Service Parameters for MVA 377

Task 2: Configure Users for MVA 377

Step 2-1: Enable MVA for the User 377

Task 3: Configure MVA 378

Step 3-1: Configure MVA Media Resource 378

Step 3-2: Examine IOS Gateway Configuration 379

Part IV: Voicemail and Presence Solutions

Chapter 13 Cisco Unity Connection 381

Lab 13-1: Integrating CUC with CUCM 381

Task 1: Create SCCP Ports for CUCM Connections to CUC 382

Step 1-1: Add Voice Mail Ports Using the Wizard 382

Step 1-2: Add Ports Using the Wizard 383

Step 1-3: Configure Device Information Using the Wizard 384

Step 1-4: Configure Directory Numbers Using the Wizard 384

Step 1-5: Configure Line Group Using the Wizard 385

Step 1-6: Wizard Confirmation 385

Step 1-7: Wizard Summary 385

Step 1-8: Create Hunt List 386

Step 1-9: Create Hunt Pilot 387

Step 1-10: Create Message Waiting Indicator On 388

Step 1-11: Create Message Waiting Indicator Off 389

Step 1-12: Create Voice Mail Pilot 389

Step 1-13: Create Voice Mail Profile 390

Task 2: Configure CUC for SCCP Connection to CUCM 390

Step 2-1: Configure Phone System 390

Step 2-2: Configure Port Group 391

Step 2-3: Configure SCCP Port 392

Step 2-4: Test the CUCM-to-CUC Connection 393

Task 3: Create SIP Trunk for CUCM Connections to CUC 393

Step 3-1: Configure SIP Trunk Security Profile 394

Step 3-2: Configure SIP Trunk 395

Step 3-3: Configure Route Pattern 396

Step 3-4: Create SIP Voice Mail Pilot 397

Step 3-5: Create Voice Mail Profile 398

Step 3-6: Assign SIP Voice Mail Profile to a Phone 399

Task 4: Configure CUC for SIP Connection to CUCM 399

Step 4-1: Configure Phone System 399

Step 4-2: Configure SIP Port Group 400

Step 4-3: Configure SIP Port 400

Step 4-4: Test the CUCM-to-CUC Connection 401

Task 5: Using the Real-Time Monitoring Tool (RTMT) to Examine Voice Mail Call Flow 401

Step 5-1: Download and Install RTMT 401

Step 5-2: Examine Voice Mail Ports Using RTMT 402

Lab 13-2: Configuring Cisco Unity Connection (CUC) Templates and Manually Adding a User 405

Task 1: CUC Authentication Rules and Class of Service 406

Step 1-1: Examine Authentication Rules 406

Step 1-2: Configure Authentication Rules 407

Step 1-3: Examine Class of Service 408

Task 2: CUC User Template 409

Step 2-1: Examine the User Template 409

Step 2-2: Create a User Template 410

Task 3: Configure CUC Users 412

Step 3-1: Configure User with the Custom Template 412

Step 3-2: Test User Voice Mailbox 414

Task 4: Update CUCM Directory Numbers to Use Voice Mail 414

Step 4-1: Configure Voice Mail on a Directory Number 414

Step 4-2: Configure Voice Mail on a Directory Number 415

Step 4-3: Test Call Forwarding to Voice Mail 416

Lab 13-3: Adding Users to Cisco Unity Connection (CUC) from Cisco Unified Communications Manager (CUCM) and Using the Bulk Administration Tool (BAT) 418

Task 1: Configure CUC to Import Users from CUCM 418

Step 1-1: Activate AXL Web Service on CUCM 419

Step 1-2: Create AXL User Account 419

Step 1-3: Configure AXL Services in CUC 419

Step 1-4: Configure User Accounts in CUCM 420

Step 1-5: Import CUCM Users into CUC 421

Step 1-6: Examine Imported User 421

Task 2: Use BAT to Import Users into CUC 422

Step 2-1: Export Users 422

Chapter 14 Cisco Unified Presence 425

Lab 14-1: Configuring Cisco Unified Presence Server 425

Task 1: Configure CUCM for CUPS Functionality 426

Step 1-1: Activate Services 426

Step 1-2: Add CUPS as an Application Server 426

Step 1-3: Add an AXL Group and User 427

Step 1-4: Add a CTI-Enabled Group 427

Step 1-5: Add a CTI User 428

Step 1-6: Add an IP Phone Messenger User 428

Step 1-7: Add the IP Phone Messenger Service 429

Step 1-8: Subscribe Phones to IP Phone Messenger 430

Step 1-9: Add a SIP Trunk Security Profile 430

Step 1-10: Add SIP Publish Trunk 431

Step 1-11: Enable Users for Presence Functionality 432

Task 2: Configure CUPS Connectivity to CUCM 433

Step 2-1: Access the CUPS Web Administration Page 434

Step 2-2: Upload a License File (Optional) 435

Step 2-3: Activate Services 436

Step 2-4: Add a Presence Gateway 436

Step 2-5: Add CUCM as a Presence Gateway 437

Step 2-6: Activating Desk Phone Control/Microsoft RCC 438

Step 2-7: Enable Users for Desk Phone Control/Microsoft RCC 439

Step 2-8: Activate the IP Phone Messenger 439

Task 3: Configure CUPC/Jabber Profile 440

Step 3-1: Configure CUPC Settings 441

Step 3-2: Configure CUPC Voicemail-Voicemail Server 441

Step 3-3: Configure CUPC Voicemail-Mailstore 442

Step 3-4: Configure CUPC Voicemail-Voicemail Profile 443

Step 3-5: Configure CUPC Conferencing (Optional) 444

Step 3-6: Configure CUPC CTI Access 446

Step 3-7a : Configure CUPC CTI Gateway Profile for CUPS Version 8.6.3 or Greater 446

Step 3-7b: Configure CUPC CTI Gateway Profile CUPS Version Prior to 8.6.3 447

Step 3-8: Configure CUPC LDAP Access 448

Step 3-9: Configuring CUPC LDAP Access 449

Step 3-10: Configure a CUPC Audio Profile 450

Step 3-11: Configure a CUPC CCMCIP Profile 450

Step 3-12: Enable User Calendar Integration (Optional) 451

Task 4: Create CSF Devices in CUCM 452

Step 4-1: User/Desk Phone Association 452

Step 4-2: Create CSF Device in CUCM 454

Part V: Management and Troubleshooting

Chapter 15 Troubleshooting Cisco Unified Communications Manager Express (CUCME) 457

Lab 15-1: Troubleshooting Process 457

Task 1: Complete the Troubleshooting Methodology Diagram 458

Task 2: Phone Boot Process 458

Lab 15-2: Troubleshooting CUCME Configuration 459

Task 1: Desired Configuration 459

Task 2: Router Configuration 460

Task 3: Switch Configuration 463

Chapter 16 Troubleshooting CUCM 465

Lab 16-1: Troubleshooting Process 465

Task 1: Complete the Troubleshooting Methodology Diagram 465

Task 2-1: Understand the Phone Boot Process 466

Task 2-2: Playing "What If?" 466

Task 3: Dialed Number Analyzer 469

Step 3-1: Activate Services 469

Step 3-2: Dialed Number Analyzer 469

Task 4: CUCM Reports 473

Step 4-1: Route Plan Report 473

Step 4-2: Cisco Unified Reporting 475

Step 4-3: Call Detail Record Analysis and Reporting 475

Step 4-4: Real Time Monitoring Tool (RTMT) 476

Step 4-5: Disaster Recovery System 479

Chapter 17 Monitoring Cisco Unity Connection 481

Lab 17-1: Cisco Unity Connection Reports 481

Task 1: Prepare the System 482

Step 1-1: Leave Unheard Messages 482

Step 1-2: Examine Authentication Rule Settings 482

Step 1-3: Lock Out an Account 482

Step 1-4: Adjust Report Configuration 482

Task 2: Cisco Unity Connection Serviceability Page 483

Step 2-1: Access the Cisco Unity Connection Serviceability Page 483

Step 2-2: Examine the Users Report 484

Step 2-3: Examine the User Lockout Report 485

Step 2-4: Examine the Phone Interface Failed Logon Report 485

Step 2-5: Examine the User Message Activity Report 486

Step 2-6: Examine Other Reports 486

Task 3: Real-Time Monitoring Tool and Serviceability Reports Archive 487

Step 3-1: Activate the Cisco Serviceability Reporter Service 487

Step 3-2: Examine RTMT Reports 487

Part VI: Appendixes

Appendix A IP Addressing and Phone Extensions for Cisco Unified Communications Manager Express (CUCME) Labs 489

Appendix B IP Addressing and Phone Extensions for Cisco Unified Communications Manager (CUCM) Labs (Chapters 8-14 and 16-17) 495

Appendix C Building Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and Cisco Unified Presence (CUPS) Servers in

VMware Workstation 501

Appendix D Configuring the Cisco Unified Communications Manager Express Router 531

Appendix E PSTN Simulator 547

TOC, 12/20/2012, 9781587132995