CCNA Voice Lab Manual

Brent Sieling is an instructor and program director for the two-year Network Specialist Associate Degree at Madison College. He has been teaching networking classes full-time since January 2006 and part-time for three semesters prior to that. He is the lead contact for the Academy Support Center and Instructor Training Center at Madison College’s Cisco Networking Academy, providing support to over 30 high schools and technical colleges in the state of Wisconsin. Brent previously worked as a network specialist at the Madison Metropolitan School District, where he managed a network of over 50 schools. Brent currently holds the Cisco Certified Network Associate (CCNA), CCNA Voice, and CCNA Security certifications, and he was previously a Certified Novell Engineer (CNE). He recently completed the Cisco Academy Instructor Trainer Qualification (ITQ) process to become an Academy Instructor Trainer. Brent has been a regular presenter at the Cisco Academy conferences.

Introduction xxviii

Hardware Section xxix

Part I: Voice Concepts

Chapter 1 Traditional and Unified Voice 1

Lab 1-1: Telephony Terminology 1

Task 1: Matching Items 1

Chapter 2 Understanding Cisco Unified Communications Solutions 3

Lab 2-1: Key Features of Cisco Unified Communications Solutions 3

Task 1: Questions 3

Chapter 3 Establishing Network Connectivity and Understanding IP Phone Registration 5

Lab 3-1: Network Connectivity 5

Task 1: Clear and Cable Devices 6

Step 1-1: Clear Prior Configurations 6

Step 1-2: Cable Router and Switch 6

Task 2: Configure Basic Setup 6

Step 2-1: Configure Basic Setup on the Router 6

Step 2-2: Configure Basic Setup on the Switch 6

Task 3: Configure the Switch 7

Step 3-1: Create the VLANs 7

Step 3-2: Configure the Trunk Port 7

Step 3-3: Configure the Access Ports 8

Step 3-4: Configure the Switch Management Interface 9

Task 4: Configure the Router Subinterfaces 9

Step 4-1: Configure the Data VLAN Subinterface 9

Step 4-2: Configure the Management VLAN Subinterface 9

Step 4-3: Configure the Voice VLAN Subinterface 9

Step 4-4: Activate the Router Interface 9

Task 5: Verification 10

Step 5-1: Verify Switch VLAN Configuration 10

Step 5-2: Verify Switch Port Assignment 10

Step 5-3: Verify Router Subinterface IP Assignment 11

Task 6: DHCP Services 11

Step 6-1: Configure DHCP Pools on the Router 12

Task 7: Test and Cleanup 12

Step 7-1: Test Connectivity 12

Step 7-2: Save the Configurations 12

Step 7-3: (Optional) Explore Power Over Ethernet on the Switch 13

Lab 3-2: Network Time Protocol 15

Task 1: NTP Services 15

Step 1-1: Load Prior Configurations 15

Step 1-2: (Optional) Configure Local Time Zone 16

Step 1-3: Manually Set the Clock 16

Step 1-4 (Option A): Contact an NTP Server on the Internet 16

Step 1-4 (Option B): Configure Another Cisco Router to Act as an NTP Server 17

Step 1-5: Verify That the Time Is Synchronized 17

Step 1-6: (Optional) Configure the Switch to Get NTP from the Router 21

Step 1-7: Save the Configurations 21

Lab 3-3: Phone Boot/Registration Process 22

Task 1: Questions 22

Part II: Cisco Unified Communications Manager Express (CUCME)

Chapter 4 Introduction to CUCME Administration 23

Lab 4-1: Exploring the Command-Line Interface and Cisco Configuration Professional 23

Task 1: Load Prior Configurations 23

Task 2: Explore Telephony Services 24

Step 2-1: Determine CUCME Version 24

Task 3: Exploring CUCME Using CCP 25

Step 3-1: Test Connectivity Between PC and Router 25

Step 3-2: Configure the Router for CCP Access 25

Step 3-3: Open the CCP Application 26

Step 3-4: Create a Community in CCP 26

Step 3-5: Working with a Community in CCP 27

Step 3-6: Viewing Device Configuration Options in CCP 28

Step 3-7: Establish Unified Communication Functionality in CCP 29

Step 3-8: Deliver Configuration from CCP to the Router 29

Step 3-9: Review Unified Communications Features Summary 30

Step 3-10: Save the Startup Configuration in CCP 31

Step 3-11: Save the Running Configuration to the PC Using CCP 31

Step 3-12: Explore Other Parts of CCP 32

Lab 4-2: Integrated HTML GUI 33

Task 1: Load Prior Configurations 33

Task 2: Configure the Router for Web Access 33

Step 2-1: Enable HTTP Service on the Router 33

Step 2-2: Create a CUCME Web Administrator Account 34

Step 2-3: Use a Web Browser to Connect to the GUI 34

Chapter 5 Configuring Phones and Users in Cisco Unified Communications Manager Express (CUCME) 37

Lab 5-1: Basic Manual Phone Configuration Using the CLI 37

Task 1: Load Prior Configurations 38

Task 2: Configure Telephony-Service 38

Step 2-1: Disable Auto Phone Registration 38

Step 2-2: Establish the Maximum Number of Phones Allowed to Register 38

Step 2-3: Establish the Maximum Number of Directory Numbers (Phone Numbers) 38

Step 2-4: Set the IP Address Used by CUCME 39

Step 2-5: Create the Default Template Files 39

Step 2-6: Inspect the IP Phone Generic Config File 40

Task 3: Configuring Directory Numbers 41

Step 3-1: Create a Dual-Line Ephone-dn 41

Step 3-2: Repeat to Create the Next Three Phone Numbers 41

Task 4: Manually Configure an Ephone and Associate the First Directory Number 42

Step 4-1: Get the MAC Address of the First Phone 42

Step 4-2: Create an Ephone and Assign the MAC Address 42

Step 4-3: Assign the First Directory Number to the First Button on the Phone 43

Step 4-4: Connect the First Phone to the Switch 44

Task 5: Manually Configure a Second Phone 44

Step 5-1: Connect the Second Phone to the Switch 45

Step 5-2: Assign the Second and First Directory Numbers to the Second Phone 45

Step 5-3: Make a Call 46

Step 5-4: Assign Other Extensions to the First Phone 46

Step 5-5: Clear Configuration for the Next Lab 47

Lab 5-2: Advanced Manual Phone Configuration Using the CLI 48

Task 1: Load Prior Configurations 48

Task 2: Configure Telephony-Service 49

Step 2-1: Configure Required Telephony-Service Settings 49

Step 2-2: Configure System Time in Telephony-Service 49

Step 2-3: Configure a Banner Message for Phones with a Display 49

Task 3: Configure Ephone-dns 50

Step 3-1: Add the name Option to an Ephone-dn 50

Step 3-2: Change the Phone Display Header Bar 50

Step 3-3: Change the Text for Each Line Button 51

Step 3-4: Create the Other Ephone-dns 51

Task 4: Configure Ephones 51

Step 4-1: Create an Ephone, and Assign the MAC Address and a Directory Number 51

Step 4-2: Assign the Ephone Model Type 52

Step 4-3: Assign Users to the Phones 52

Step 4-4: Create the Other Ephones 52

Task 5: Test and Save Configuration 53

Step 5-1: Make Calls 53

Step 5-2: Save the Configuration 53

Lab 5-3: Adding Directory Numbers, Phones, and Users with Cisco Configuration Professional (CCP) 54

Task 1: Load Prior Configurations 54

Task 2: Configure Telephony Settings 55

Step 2-1: View Telephony Settings 55

Step 2-2: Edit General Telephony Settings 55

Step 2-3: Edit System Config Telephony Settings 56

Task 3: Configure Extensions 57

Step 3-1: View Extension Settings 57

Step 3-2: Create an Extension 58

Step 3-3: Create More Extensions 60

Task 4: Configure Phones and Users 60

Step 4-1: View Phone/User Settings 60

Step 4-2: Create a Phone 60

Step 4-3: Create a User 62

Step 4-4: Create Another Phone/User 62

Task 5: Test and Save Configuration 63

Step 5-1: Make Calls 63

Step 5-2: Examine the Router Configuration 64

Step 5-3: Save the Configuration 64

Lab 5-4: Examine VoIP Protocols 65

Task 1: Load Prior Configurations 65

Task 2: Establish Packet Capture 65

Step 2-1: Configure the Switch for Packet Capture 66

Task 3: Start Wireshark Capture 66

Step 3-1: Examine Phone Boot in Wireshark 66

Step 3-2: Examine a Phone Call in Wireshark 67

Task 4: Play Captured Audio 70

Task 5: Clean Up 72

Chapter 6 Cisco Unified Communications Manager Express (CUCME) Dial Plans and QoS 73

Lab 6-1: (Optional) Configuring Analog Interfaces 73

Task 1: Load Prior Configurations 74

Task 2: Examine the Interfaces in the Router 74

Task 3: Configuring FXS Ports 75

Step 3-1: Call Signaling Selection 75

Step 3-2: Connect an Analog Phone and Make a Call 75

Step 3-3: Call Progress Tones 75

Step 3-4: Description Information 76

Step 3-5: Caller ID Information 76

Step 3-6: Examine Interface Status 77

Step 3-7: Automatically Dialing Phones 77

Task 4: Configuring FXO Ports 77

Step 4-1: Configure Dial Type 77

Step 4-2: Configure Ring Number 78

Step 4-3: Description Information 78

Step 4-4: Connect the FXO Port (Optional) 78

Step 4-5: Redirect Incoming Calls (Optional) 78

Lab 6-2: (Optional) Configuring Digital Interfaces 79

Task 1: Load Prior Configurations 79

Task 2: Examine Resources in the Router 80

Step 2-1: Examine Hardware 80

Step 2-2: Examine Controller Interface 80

Step 2-3: Examine DSP Resources 81

Task 3: Configure CCS (PRI) Settings 82

Step 3-1: Configure ISDN Switch Type 82

Step 3-2: Configure Clock Participation 82

Step 3-3: Configure Controller T1 Settings 82

Step 3-4: Configure PRI Timeslots 83

Step 3-5: Examine the Interfaces 84

Task 4: Configure ISDN Network End 85

Lab 6-3: Call Legs, Dial Peers, and Wildcards 86

Task 1: Call Legs 86

Step 1-1: Understanding Call Legs 86

Task 2: Introduction to Dial Peers 87

Step 2-1: Call Flow with a Single-Router Dial Peer Exercise 87

Step 2-2: Create POTS Dial Peers 88

Step 2-3: Call Flow for Dual-Router Dial Peers Without Wildcards Exercise 89

Task 3: Introduction to Wildcards in Cisco Unified Communications Manager Express (CUCME) 90

Step 3-1: Call Flow for Dual-Router Dial Peers with Wildcards Exercise 91

Step 3-2: Create Destination Patterns Using Wildcards 92

Task 4: Create POTS and VoIP Dial Peers 93

Lab 6-4: Call Processing, Dial Plans, and Digit Manipulation 95

Task 1: Outbound Call Processing 95

Step 1-1: Examining Dial-Peer Selection 95

Step 1-2: Understanding Dial-Peer Selection 97

Step 1-3: Troubleshooting Dial-Peer Selection with the show dial-peer voice summary Command 99

Step 1-4: Troubleshooting Dial-Peer Selection with Debug 101

Task 2: POTS Dial-Peer Behavior and Digit Manipulation 102

Step 2-1: Examining POTS Dial-Peer Digit Stripping 103

Task 3: Inbound Dial-Peer Selection 106

Step 3-1: Examine Digit Matching for Inbound Calls 106

Task 4: Dial Plans for the PSTN 107

Step 4-1: Understanding Dial Plans 107

Step 4-2: Creating a PSTN Dial Plan for the NANP 108

Lab 6-5: Dial-Peer Configuration Using the CLI 110

Task 1: Load Prior Configurations 111

Task 2: Configure Hardware Used by the Dial Peers 112

Task 3: Configure Secondary Dial Tone 112

Task 4: Configure the PSTN Dial Peers 113

Step 4-1: Configure Emergency Services Calls 113

Step 4-2: Configure Service Code Calls 114

Step 4-3: Configure Local Calls 114

Step 4-4: Configure Long-Distance (Toll) Calls 114

Step 4-5: Configure Toll-Free Calls 115

Step 4-6: Configure Premium-Rate Calls 115

Step 4-7: Configure International Calls 115

Step 4-8: Make Test Calls to the PSTN Simulator 116

Task 5: Inbound Calls 117

Step 5-1: Configure for Inbound Calls 117

Step 5-2: Test Inbound Calls 118

Task 6: Calls over the WAN 119

Step 6-1: Configure a WAN Connection 119

Step 6-2: Configure a Routing Protocol (Optional) 119

Step 6-3: Configure Four-Digit VoIP Dial Peers to Other Pods Using the WAN 119

Step 6-4: Create VoIP Dial Peer for Any Other Pods 120

Step 6-5: Verify Calls to Other Pods Using the WAN 120

Task 7: PSTN Failover 120

Step 7-1: Configure a PSTN Failover 120

Step 7-2: Configure a PSTN Failover 121

Step 7-3: Configure Remaining PSTN Failover Dial Peers 121

Step 7-4: Test PSTN Failover 121

Step 7-5: Verify That VoIP Dial Peers Resume Calls When the WAN Is Back Up 121

Lab 6-6: Dial-Peer Configuration Using CCP 122

Task 1: Load Prior Configurations 123

Task 2A: Configure Digital T1/E1/PRI Interface 124

Step 2A-1: Digital Trunks 124

Step 2A-2: T1/E1 Interface 124

Step 2A-3: Deliver Configuration from CCP to the Router 125

Step 2A-4: Deliver Configuration from CCP to the Router 126

Task 2B: Configure Analog FXO/FXS Interfaces 126

Step 2B-1: Analog Trunks 126

Task 3: Configure Secondary Dial Tone 127

Task 4: Create Outgoing Dial Plan 128

Step 4-1: POTS Dial Plans 128

Step 4-2: Import Outgoing Template 128

Step 4-3: Outgoing Dial Plan Summary 129

Step 4-4: Selecting Destination Trunk 130

Step 4-5: Apply Configuration 130

Task 5: Create Outbound POTS Dial Peers 131

Step 5-1: View POTS Dial Peers 131

Step 5-2: Create POTS Dial Peer 132

Step 5-3: Digit Manipulation 132

Step 5-4: Dial Peers Challenge 133

Step 5-5: Make Test Calls to the PSTN Simulator 134

Task 6: Create Incoming Dial Plan 134

Step 6-1: Create Dial Plans Wizard Selection 134

Step 6-2: Incoming Dial Plan Summary 134

Step 6-3: Create Incoming Dial Plan 134

Step 6-4: Test Incoming Dial Plan 135