Design, Launch, and Scale IoT Services (eBook)

Barry Haughian was the Head of IoT Accelerator Program initiated to develop new IOT Services for Ericsson. Barry created a global organisation with 150 senior resources from Ericsson and external IOT partners to develop the IOT Services from Sales, Business, Technical and Operational perspective. He has developed Services in multiple IOT Industry verticals including, Industry 4.0, Smart Transport, Smart Energy, Smart City, Connected Home. These Services include GTM strategies, Operational models, Commercial models and have been developed in collaboration with Fortune 500 companies, IOT Startups, IOT Service partners and IOT Service competitors. With over 20 years of IT experience, Barry is now the Head of IoT at MTEK Consulting Services and virtuGrp developing Global IOT Services.

Chapter 1: IntroductionChapter 2: Creating IoT Services• Commercial Layer – Service Definition• Technical Layer – Service Implementation• Operations Layer – Service Delivery and OperationsChapter 3: IoT Technology• Reference Architecture• Application Layer• Platform Layer• Communication Layer• Device Layer• Key Architectural Business Decisions Chapter 4: Service Organization• Service Business Owner• Sales• Service Delivery and Operations• Development and Operations (Devops)• Research and Development• Requirements Management• Business Support Tools• Key Operational IssuesChapter 5: IoT Assets• Data• Apis• Algorithms• Patents• DevicesChapter 6: IoT Eco-Systems• IE Business School Industry Eco System Challenge• Transportation Iot Eco System• Eco-System - IoT Providers• Innovation• Professional ServicesChapter 7: IoT Industries• Industry Disruption• Smart Cities• Smart Home• Transportation• Energy• Manufacturing• Media• Public SafetyChapter 8: IoT Business Models• “As a Service”• AaS Versus CapexChapter 9: Keys to Success for an IoT BusinessChapter 10: Key Challenges for an IoT BusinessChapter 11: The FutureAppendix A – Service Description• 1. Acme ITso 1.1 Introductiono 1.2 overview• 2 Acme ITs Serviceso 2.1 acme ITs Fleet Management Serviceo 2.2 Automatic Fare Collectiono 2.3 Acme ITs Connectivity Services• 3 ITs Management Serviceso 3.1 Acme Its Business Support Services• 4. Initial Set-Up Services• 5 Service Accesso 5.1 Service Demarcation Pointso 5.2 Service Security Managemento 5.3 Security Policyo 5.4 Hours Of Operation• 6 Definitions, Acronyms, And AbbreviationsAppendix B – Service Level Agreement• 1 Service Performanceo 1.1 Key Performance Indicatorso 1.2 Main KPI Specification• 2 Reporting And Service Availability KPIso 2.1 Reportingo 2.2 Excluded From KPI Measurementso 2.3 ITSaaS Service Availability KPI’so 2.4 ITSaaS Business Support Availability KPIso 2.5 ITSaaS Billing KPIso 2.6 Performance Indicatorso 2.7 Permanent Solution• 3 Service Request Fulfillment• 4 Reporting and StatisticsAppendix C - Operational FrameworkAppendix D – RASCIGlossaryReferences