People Data (eBook)

Tine Huus has over 25 years of experience within organization development, change projects and consultancy, primarily within the high-tech industry. She has held management positions at Carlsberg, Nokia, Ramboll Group, and Nabisco Brands and was responsible for designing and implementing human capital metrics. She is currently based in Copenhagen and has lived in Finland, Ireland, and the UK.

Cover 1
Contents 8
Preface 12
1 Why Bother about Human Capital Metrics? 14
Human capital and human capital metrics 15
The value proposition 17
Combining art and science 19
Beyond data: training a probing mind 20
The process from data to action 21
It is a matter of urgency 22
Analytical culture as differentiator 22
It starts with you 24
2 Working Strategically with Human Capital 26
How human capital metrics can support your business strategy 27
People data considerations 28
Usage and application depend on organization maturity 31
Drawing on concepts from economics 34
Efficiency + effectiveness + impact 37
Human capital measurement equals talent management 38
Benefits of working strategically with human capital 40
3 The Machine Room 41
Getting to grips with the principles behind human capital metrics 41
Types of metrics 43
Examples of rate metric types 44
Examples of ratio metric types 47
Examples of composition metric types 49
Examples of index metric types 52
Examples of qualitative input metric types 55
Benchmarking and target setting 58
Interpretation as foundation for driving change 62
Interplay of quantitative and qualitative data 62
The organization’s approach to sharing human capital metrics 63
4 Determining What Measures You Need 65
Measuring the employee life cycle 65
Strategic choice and people fit 67
Applying supply-chain thinking 68
Johari window 70
Bottom-line impact of people processes 72
Global drivers of employee engagement 73
People analytics and big data 75
5 A Toolbox for Managers 78
Investigating who is accountable for talent management 79
Talent management questions to be answered 80
Data sources 81
Inside the toolbox 83
What is in it for managers 105
6 Making It Happen 106
How to apply people data 106
Measure to manage 107
Post-data process 109
Go or no go for employee engagement at your company 110
Yes, we go for employee engagement 116
The three steps in the survey follow-up process 121
Taking right action by right stakeholder from right data 129
Tracking progress 130
Keeping it alive 132
7 Limitations and Obstacles 135
Looking at availability and quality of data 136
Eating the elephant one piece at a time 137
Resistance to measurement 138
Inability to work with the metrics 139
Inability to take action from people data 141
Lack of feedback facilitation skills 143
The status quo trap 146
Missing accountability in the organization 148
Being analytical and/or action-oriented as the situation requires 150
8 Metrics for Skeptics 152
The kinds of skeptics you may encounter 152
Context for scenarios 154
The CEO who already knows it all 154
The division or country leader who feels it does not apply here 156
The busy manager 158
The overwhelmed new manager 160
The employee who provides feedback again and again and never sees any action or change happening 162
The employee who is scared of numbers 164
The process-driven HR professional 165
The software-obsessed IT expert 166
The social-media mad communications expert chasing the magic metric 167
The customer who just wants to buy 168
9 Calls to Action 170
Your company starts with measurement 171
Your company evolves measurement and management 173
Running an innovation process to boost application 174
Taking the prescribed medicine 176
Replicating internal best practice 177
Appendix 1: Alphabetical List of Human Capital Metrics 181
Appendix 2: List of Illustrations 187
Notes 191