Moderating Usability Tests (eBook)
208 Seiten
Elsevier Science (Verlag)
978-0-08-055827-1 (ISBN)
Moderating Usability Tests is the place for new and experienced moderators to learn about the rules and practices for interacting that have never been described in one place before. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices - both practical and ethical --for moderating successful usability tests.
To help usability professionals, students, and novices understand these principles, the authors provide videos from their lab that demonstrate good and poor interaction as well as commentary from a panel of testing experts on why certain techniques succeed or fail. The videos are accessible from the publisher's companion web site.
. Presents the ten golden rules that maximize every session's value
. Offers targeted advice on how to maintain objectivity
. Discusses the ethical considerations that apply in all usability testing
. Explains how to reduce the stress that participants often feel
. Considers the special requirements of remote usability testing
. Demonstrates good and bad moderating techniques with laboratory videos accessible from the publisher's companion web site
Moderating Usability Tests provides insight and guidance for usability testing. To a large extent, successful usability testing depends on the skills of the person facilitating the test. However, most usability specialists still learn how to conduct tests through an apprentice system with little formal training. This book is the resource for new and experienced moderators to learn about the rules and practices for interacting. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices - both practical and ethical - for moderating successful usability tests. The videos are available from the publisher's companion web site. Presents the ten "e;golden rules? that maximize every session's value Offers targeted advice on how to maintain objectivity Discusses the ethical considerations that apply in all usability testing Explains how to reduce the stress that participants often feel Considers the special requirements of remote usability testing Demonstrates good and bad moderating techniques with laboratory videos accessible from the publisher's companion web site
Cover 1
Table of contents 8
Preface 14
Acknowledgments 16
About the Authors 18
Chapter 1: Introduction 22
1.1 WHY THIS BOOK? 22
1.2 WHAT IS USABILITY TESTING? 23
1.3 THE IMPORTANCE OF MODERATING SKILLS 24
1.4 THE GOLDEN RULES OF MODERATING 24
1.5 CULTURAL POINTS OF VIEW 25
1.6 ABOUT THE SIDEBARS IN THIS BOOK 25
1.7 ABOUT THE VIDEOS THAT ACCOMPANY THIS BOOK 25
1.8 ABOUT THE COMPANION WEB SITE 26
Chapter 2: Getting started as a test moderator 28
2.1 WHAT MAKES A GREAT MODERATOR? 28
2.2 ROLES OF A MODERATOR 30
2.3 TESTING LOCATIONS 33
2.4 TEST PREPARATION 33
2.5 JUMP-STARTING YOUR MODERATING SKILLS 36
Chapter 3: Golden rules 1 through 5 40
3.1 RULE 1: DECIDE HOW TO INTERACT BASED ON THE PURPOSE OF THE TEST 41
3.2 RULE 2: PROTECT PARTICIPANTS’ RIGHTS 44
3.3 RULE 3: REMEMBER YOUR RESPONSIBILITY TO FUTURE USERS 47
3.4 RULE 4: RESPECT THE PARTICIPANTS AS EXPERTS, BUT REMAIN IN CHARGE 49
3.5 RULE 5: BE PROFESSIONAL, WHICH INCLUDES BEING GENUINE 54
Chapter 4: Golden rules 6 through 10 60
4.1 RULE 6: LET THE PARTICIPANTS SPEAK! 60
4.2 RULE 7: REMEMBER THAT YOUR INTUITION CAN HURT AND HELP YOU 63
4.3 RULE 8: BE UNBIASED 64
4.4 RULE 9: DON’T GIVE AWAY INFORMATION INADVERTENTLY 67
4.5 RULE 10: WATCH YOURSELF TO KEEP SHARP 69
Chapter 5: Initial contacts 72
5.1 RECRUITING 72
5.2 WHEN PARTICIPANTS ARRIVE 80
5.3 THE PRETEST BRIEFING 85
5.4 TRANSITIONING TO THE TASKS 89
Chapter 6: Interacting during the session 92
6.1 INTERACTING FOR A REASON 92
6.2 KEEPING THEM TALKING 93
6.3 WHEN AND HOW TO PROBE 94
6.4 PROVIDING ENCOURAGEMENT 97
6.5 DEALING WITH FAILURE 98
6.6 PROVIDING ASSISTANCE 104
Chapter 7: Interacting during post-test activities 112
7.1 MAINTAINING YOUR ROLES 112
7.2 DETERMINING THE ORDER OF ACTIVITIES 113
7.3 CLARIFYING THINGS THAT OCCURRED DURING THE TEST 114
7.4 ADMINISTERING RATINGS AND QUESTIONNAIRES 115
7.5 ASKING OPEN-ENDED QUESTIONS 118
7.6 ALLOWING OTHERS TO INTERACT WITH PARTICIPANTS 119
7.7 FINAL ACTIVITIES 121
Chapter 8: Interacting in a remote test session 126
8.1 WHAT IS REMOTE TESTING? 126
8.2 PREPARING FOR THE SESSION 130
8.3 INTERACTING DURING THE SESSION 135
Chapter 9: Moderator–participant arrangements 144
9.1 A BIT OF HISTORY 145
9.2 PHYSICAL ARRANGEMENT 146
9.3 BELIEFS ABOUT ARRANGEMENTS 147
9.4 CHOICE OF ARRANGEMENT 149
9.5 CONSIDERATIONS FOR THE PRACTITIONER 151
Chapter 10: Interacting with diverse populations 154
10.1 GENERAL GUIDELINES 155
10.2 PEOPLE WITH PHYSICAL DISABILITIES 159
10.3 THE ELDERLY 166
10.4 PEOPLE WHO HAVE LOW LITERACY SKILLS 168
10.5 CHILDREN AND TEENS 170
10.6 PEOPLE FROM OTHER CULTURES 173
Chapter 11: Integrating the videos 178
11.1 ABOUT THE VIDEOS 178
11.2 CONTENT OF THE VIDEOS 180
11.3 THE FUTURE OF USABILITY TESTING 183
References 190
Index 196
Erscheint lt. Verlag | 9.4.2008 |
---|---|
Sprache | englisch |
Themenwelt | Mathematik / Informatik ► Informatik ► Betriebssysteme / Server |
Informatik ► Software Entwicklung ► User Interfaces (HCI) | |
ISBN-10 | 0-08-055827-5 / 0080558275 |
ISBN-13 | 978-0-08-055827-1 / 9780080558271 |
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