Towards the E-Society (eBook)

Contents 6
Conference Committees 13
List of Reviewers 15
Acknowledgements 16
Preface 17
SECURITY AND TRUST 19
1 Trust Based Contracting in Virtual Organizations: A Concept Based on Contract Workflow Management Systems 20
2 Trustbuilders and Trustbusters 34
3 A Taxonomy for Trusted Services 48
4 System Models, e-Risks and e-Trust 62
5 Digital Evidence 76
6 Security Requirements of E-Business Processes 89
7 Performance Analysis of Smart Card-Based Fingerprint Recognition For Secure User Authentication 103
8 Fingerprint Authentication System For Smart Cards 113
9 Tamper-Resistance Network: 129
MAIN TRACK - PART TWO INTER-ORGANISATIONAL TRANSACTIONS 144
10 Pattern-directed Auditing of Inter-organisational Trade Procedures 145
11 Cross-organizational Workflow Management 157
12 Modelling a Business To Business Intermediation Platform 173
MAIN TRACK - PART THREE VIRTUAL ENTERPRISES 189
13 Towards Dynamic Virtual Enterprises 190
14 A Semi-Automated Brokerage for a Virtual Organization of Mould and Die Industries in Brazil 205
15 An Engineering Approach to Develop Business Networks 220
MAIN TRACK - PART FOUR ONLINE COMMUNITIES 240
16 The Community Model of Content Management 241
17 Learning About the Online Customer: an interpretive case study of building digital customer relations in online entertainment 257
18 Information Dissemination in Virtual Communities as Challenge to Real World Companies 270
MAIN TRACK - PART FIVE STRATEGIES AND BUSINESS MODELS 280
19 Insights into IST and E-business Strategy Development 281
20 E-commerce strategy formulation 296
21 Business Models for Information Goods Electronic Commerce 309
22 Implications of e-Commerce for Banking and Finance 322
23 Electronic Commerce Use in Small and Medium-Sized Enterprises: Some Evidence from Northeastern United States 333
24 The Development of E-Commerce in Malaysia 344
25 Employing the Balanced Scorecard for the Online Media Business 357
26 A Model for Value-added Internet Service Provisioning 372
MAIN TRACK - PART SIX CUSTOMER RELATIONSHIPS 388
27 A Mechanism for Evaluating Feedback of E-Commerce Sites 389
28 Feature-oriented vs. Needs-oriented Product Access for Non-Expert Online Shoppers 399
29 An Architecture For Web-Based Post-Sales Service In A Flexible Manufacturing Environment 407
30 Efficient Winner Determination Techniques for Internet Multi-Unit Auctions 417
31 "Figaro should be in Sydney by the 2nd of July" - Contracting in many-to-many e-services 431
32 Trading among Untrusted Partners via Voucher Trading System 444
MINITRACK ONE FORMAL E-MODELS 457
34 An Approach to Knowledge Management Support in E-Business Processes 470
35 Electronic Reverse Auctions - Success Metrics & Dynamics
36 Security Modelling for Electronic Commerce: The Common Electronic Purse Specifications* 486
37 A Three-Phase Model of Electronic Marketplaces for Software Components in Chemical Engineering 503
38 e-commerce The communicative logic of negotiation in B2B 519
39 Hierarchical Knowledge and Meta-Observations 532
MINITRACK TWO E-COMMERCE-INDUCED REENGINEERING 542
40 ERP Implementation: An Integrative Methodology 543
41 Web-driven Management Thinking: A Look at Business Process Redesign in the Age of the Web 555
42 e-Engineering through e-Business Change Management 566
MINITRACK THREE M-COMMERCE 578
43 A Conditional E-Coupon Service For Location-Aware Mobile Commerce 579
44 Symbolon - A Novel Concept For Secure E-Commerce 594
45 A Functional Model for Mobile Commerce 608
46 Mobile Payment Solutions 620
47 An Adoption Framework for Mobile Commerce 634
48 Diffusion Models in Analysing Emerging Technology- Based Services 647
MINITRACK FOUR E-DEMOCRACY 659
49 Towards a Democratic Education for E-Government 660
50 Receipt-freeness in Large-scale Elections without Untappable Channels 672
51 E-democracy and the Scottish Parliament 683
52 Building Value Into E-Government: An Australian Case Study 694
53 Under Some Delusion: Considerations On The Limits of E-Democracy 709
E-GOVERNMENT MINITRACK FIVE 719
54 Applying Stakeholder Theory to E-Government: Benefits and Limits 720
55 Recreating Government through Effective Knowledge Management 733
56 Linking databases and linking cultures 748
57 Exploring The Interrelations Between Electronic Government And The New Public Management 758
58 XML-based Process Representation for e-Government Serviceflows 772
59 Digital Identity and its Implication for Electronic Government 786
60 Development of an European-wide Citizen Javacard to Support Administrative Processes by the Use of the Electronic Signature and the Biometric Fingerprint Sensor 800
61 A Review of the First Cooperative Projects in the Italian e-Government Initiative 814
62 E-Governance & Digital Government in Canada