Exam 70–685

The Microsoft Official Academic Course series is a complete program for instructors and institutions to prepare and deliver great courses on Microsoft software technologies. With MOAC, we recognize that, because of the rapid pace of change in the technology and curriculum developed by Microsoft, there is an ongoing set of needs beyond classroom instruction tools for an instructor to be ready to teach the course. MOAC endeavors to provide solutions for all these needs in a systematic manner in order to ensure a successful and rewarding course experience for both instructor and student—technical and curriculum training for instructor readiness with new software releases, the software itself for student use at home for building hands-on skills, assessment and validation of skill development, and a great set of tools for delivering instruction in the classroom and lab. All are important to the smooth delivery of an interesting course on Microsoft software, and all are provided with the Microsoft Official Academic Course program.

Lesson 1: Introduction to Windows 7 1
Objective Domain Matrix 1


Key Terms 1


Introducing Windows 7 2


Selecting Computer Hardware 2


Installing Windows 7 7


Using the Control Panel 8


Looking at User Account Control 10


Configuring System Settings 12


Changing Computer Name and Domain Settings 12


Changing Date and Time 14


Using the Action Center 14


Troubleshooting Using the Control Panel 16


Using Microsoft Management Console and


Administrative Tools 16


Using Computer Management Console 18


Looking at Services 18


Looking at the Registry 20


Using a Troubleshooting Methodology 22


Viewing System Information 23


Using the Event Viewer 24


Skill Summary 26


Knowledge Assessment 27


Case Scenarios 29


Lesson 2: Resolving IP Connectivity Issues 30


Objective Domain Matrix 30


Key Terms 30


Connecting to a Network 31


Understanding TCP/IP 31


Looking at IPv4 Networks 32


Using Private Networks and NAT 33


Looking at IPv6 Networks 34


Using the Default Gateway 35


Understanding Name Resolution 35


Configuring IP Address Settings 37


Managing Network Discovery and Sharing Services 40


Understanding Ports 41


Troubleshooting IP Network Problems 42


Viewing IP Configuration 43


Testing Network Connectivity 44


Testing Name Resolution 46


Viewing Port Usage 48


Skill Summary 50


Knowledge Assessment 51


Case Scenarios 53


Lesson 3: Understanding Workgroups and Active Directory
54


Objective Domain Matrix 54


Key Terms 54


Introducing Workgroups and


Non-Domain Computers 55


Understanding Authentication and Logins 55


Using the User Accounts Control Panel 56


Using the Local Users and Groups Snap-In 58


Utilizing User Profiles 60


Utilizing Credential Manager 61


Introducing Directory Services with Active Directory 61


Understanding Active Directory Domains 62


Introducing Domain Controllers 62


Looking at Organizational Units 63


Examining Objects 64


Using Groups 67


Introducing Group Policies 68


Understanding Rights versus Permissions 70


Utilizing Account Lockout Policies 72


Utilizing Password Control 73


Understanding Auditing 74


Troubleshooting Authentication Issues 76


Skill Summary 77


Knowledge Assessment 78


Case Scenarios 80


Lesson 4: Troubleshooting


Mobile Connectivity Problems 81


Objective Domain Matrix 81


Key Terms 81


Introducing Windows 7 and Wireless Technology 82


Understanding Wireless Standards 82


Utilizing Wireless Security 83


Configuring Wireless Adapters 84


Using Group Policies and Scripts to Configure Wireless Settings
86


Creating a Bootstrap Wireless Profile 88


Troubleshooting Wireless Connection


Problems 89


Introducing Remote Access 90


Tunneling Protocols 91


Working with Authentication and Authorization 92


Using Split Tunneling 93


Troubleshooting VPN Client Connectivity 94


Understanding DirectAccess 95


Looking at the DirectAccess Connection Process 96


Troubleshooting DirectAccess 96


Skill Summary 97


Knowledge Assessment 100


Case Scenarios 102


Lesson 5: Troubleshooting Hardware Issues 103


Objective Domain Matrix 103


Key Terms 103


Troubleshooting Hardware Devices 103


Using Memory Diagnostic Tool 104


Resolving Faulty Power Problems 105


Testing Drives 106


Troubleshooting Ports, Video, and Sound 108


Managing Devices and Device Drivers 109


Using Plug and Play Devices 109


Using Signed Drivers 110


Using Devices and Printers 110


Using Device Manager 111


Skill Summary 114


Knowledge Assessment 115


Case Scenarios 117


Lesson 6: Troubleshooting Startup Problems 118


Objective Domain Matrix 118


Key Terms 118


Understanding the Boot Process 118


Using BCDEdit 119


Using the Advanced Boot Menu 122


Using System Configuration 124


Using Windows 7 Repair Tools 126


Running Startup Repair 127


Using the BootRec Command 128


Skill Summary 129


Knowledge Assessment 130


Case Scenarios 132


Lesson 7: Understanding and Troubleshooting File Access
133


Objective Domain Matrix 133


Key Terms 133


Understanding NTFS 134


Looking at NTFS Permissions 134


Understanding Effective NTFS


Permissions 137


Copying and Moving Files 140


Looking at Folder and File Owners 140


Sharing Drives and Folders 141


Using Homegroups 141


Using Public Sharing 143


Using Basic Sharing 144


Using Advanced Sharing 144


Looking at Special and Administrative Shares 146


Troubleshooting File Access Problems 146


Understanding Backups 147


Defining Backup Items 147


Understanding Backup Methods 147


Using Microsoft Windows Backup 148


Using System Protection and Restore Points 149


Understanding File Access Auditing 152


Skill Summary 153


Knowledge Assessment 154


Case Scenarios 156


Lesson 8: Troubleshooting Printer Problems 157


Objective Domain Matrix 157


Key Terms 157


Using Printers 157


Installing Printers 158


Looking at Printer Properties 162


Understanding Printer Permissions 164


Managing the Print Jobs 164


Using Printer Priorities and Scheduling 166


Using Internet Printing 167


Troubleshooting Network Printing 168


Understanding Printer Auditing 169


Skill Summary 169


Knowledge Assessment 170


Case Scenarios 172


Lesson 9: Dealing with Software Issues 173


Objective Domain Matrix 173


Key Terms 173


Installing Programs, Roles, and Features 174


Managing Programs 174


Configuring Application Compatibility 175


Using Program Compatibility


Troubleshooter 175


Setting Compatibility Modes 175


Configuring Application Compatibility Policies 177


Using the Application Compatibility Toolkit 178


Using Windows XP Mode 179


Restricting Applications 181


Understanding Software Restriction Policies 181


Using AppLocker 183


Troubleshooting Applications 184


Skill Summary 185


Knowledge Assessment 186


Case Scenarios 188


Lesson 10: Dealing with Performance Issues 189


Objective Domain Matrix 189


Key Terms 189


Understanding Performance 189


Using Windows Experience Index 190


Understanding Virtual Memory and Paging File 191


Using Task Manager 192


Using Performance Monitor 194


Using Resource Monitor 196


Understanding Power Management 197


Understanding Power Plans 198


Troubleshooting Performance Problems 202


Skill Summary 202


Knowledge Assessment 203


Case Scenarios 205


Lesson 11: Troubleshooting Internet Explorer 206


Objective Domain Matrix 206


Key Terms 206


Administering Internet Explorer 206


Configuring Compatibility Mode 207


Managing Add-Ons 208


Looking at RSS Feeds 212


Securing Internet Explorer 213


Utilizing Cookies and Privacy Settings 213


Examining Content Zones 217


Using Dynamic Security and Protected Mode 219


Understanding SmartScreen Filters and Phishing 220


Working with SSL and Certificates 221


Skill Summary 222


Knowledge Assessment 223


Case Scenarios 225


Lesson 12: Resolving Security Issues 226


Objective Domain Matrix 226


Key Terms 226


Introducing Security 227


Looking at Malicious Software 228


Identifying Types of Malware 228


Identifying Symptoms of Malware 230


Protecting Yourself from Malware 231  


Removing Malware 235


Looking at a Virus Hoax 236


Understanding Windows Updates 236


Understanding Encryption 239


Using File Encryption with NTFS 240


Using Disk Encryption with Windows 7 242


Skill Summary 245


Knowledge Assessment 247


Case Scenarios 249


Index 251