Designing Interactive Systems

David Benyon is a professor of Human Computer Systems at Edinburgh Napier University, UK. He has extensive experience as a researcher, designer and writer in interaction design and HCI.

Table of Contents:

Guided tour

Preface

Publisher's acknowledgements

Part 1: Essentials of designing interactive systems

1 Designing interactive systems

1.1 The variety of interactive systems

1.2 The concerns of interactive systems design

1.3 Being digital

1.4 The skills of the interactive systems designer

1.5 Why being human-centred is important

2 PACT: a framework for designing interactive systems

2.1 Introduction

2.2 People

2.3 Activities

2.4 Contexts

2.5 Technologies

2.6 Scoping a problem with PACT

3 The process of human-centred interactive systems design

3.1 Introduction

3.2 Developing personas and scenarios

3.3 Using scenarios throughout design

3.4 A scenario-based design method

4 Usability

4.1 Introduction

4.2 Accessibility

4.3 Usability

4.4 Acceptability

4.5 Design principles

5 Experience design

5.1 Introduction

5.2 Engagement

5.3 Designing for pleasure

5.4 Aesthetics

5.5 Service design

6 The Home Information Centre (HIC): a case study in designing interactive systems

6.1 Introduction

6.2 Scenarios for the HIC

6.3 Evaluating early interface prototypes

6.4 A first design

6.5 The second interface design

Part 2: Techniques for designing interactive systems

7 Understanding

7.1 What are requirements?

7.2 Participative design

7.3 Interviews

7.4 Questionnaires

7.5 Probes

7.6 Card sorting techniques

7.7 Working with groups

7.8 Field work: observing activities in situ

7.9 Artefact collection and 'desk work'

8 Envisionment

8.1 Finding suitable representations

8.2 Basic techniques

8.3 Prototypes

8.4 Envisionment in practice

9 Design

9.1 Introduction

9.2 Conceptual design

9.3 Metaphors in design

9.4 Conceptual design using scenarios

9.5 Physical design

9.6 Designing interactions

10 Evaluation

10.1 Introduction

10.2 Expert evaluation

10.3 Participant-based evaluation

10.4 Evaluation in practice

10.5 Evaluation: further issues

11 Task analysis

11.1 Goals, tasks and actions

11.2 Task analysis and systems design

11.3 Hierarchical task analysis

11.4 GOMS: a cognitive model of procedural knowledge

11.5 Structural knowledge

11.6 Cognitive work analysis

12 Contextual Design 1: the contextual interview and work modelling

12.1 Introduction

12.2 Contextual inquiry

12.3 Contextual design: work modelling

12.4 Flow models

12.5 Sequence models

12.6 Artifact models

12.7 The cultural model

12.8 The physical model

13 Contextual Design 2: from models to design

13.1 Introduction

13.2 The affinity diagram

13.3 Consolidation

13.4 Developing a vision

13.5 Constructing a storyboard in Contextual Design

13.6 The user environment design (UED)

13.7 Paper prototyping

13.8 Applications of Contextual Design

14 Interface design: visual aspects

14.1 Introduction

14.2 Command languages

14.3 Graphical user interfaces

14.4 Interface design guidelines

14.5 Data visualization

15 Interface design: multimodality and mixed reality

15.1 Introduction

15.2 Using sound at the interface

15.3 Tangible interaction

15.4 Getting a feel for tangible computing

15.5 Wearable computing

Part 3: Contexts for designing interactive systems

16 Designing web sites

16.1 Introduction

16.2 Website development

16.3 The information architecture of websites

16.4 Navigation design for websites

16.5 Case study: designing the Robert Louis Stevenson website

17 Web 2.0

17.1 Introduction

17.2 Background ideas

17.3 Social networking

17.4 Sharing with others

17.5 Cloud computing

18 CSCW: working in groups

18.1 Introduction

18.2 Issues for cooperative working

18.3 Technologies to support cooperative working

18.4 Collaborative virtual environments

19 Agents and avatars

19.1 Agents

19.2 Adaptive systems

19.3 An architecture for agents

19.4 Other applications of agent-based interaction

19.5 Avatars and conversational agents

20 Ubiquitous computing

20.1 Uniquitous computing

20.2 Information spaces

20.3 The information architecture of information spaces

20.4 Home environments

20.5 Navigating ubiquitous computing environments

21 Mobile computing

21.1 Introduction

21.2 Context awareness

21.3 Understanding in mobile computing

21.4 Design

21.5 Evaluation

Part 4: Foundations of designing interactive systems

22 Memory and attention

22.1 Introduction

22.2 Memory

22.3 Attention

22.4 Human error

23 Emotion and affective computing

23.1 Introduction

23.2 Psychological theories of emotion

23.3 Detecting and recognizing emotions

23.4 Expressing emotion

23.5 Potential applications and key issues for further research

24 Cognition and action

24.1 Human information processing

24.2 Situated action

24.3 Distributed cognition

24.4 Embodied cognition

24.5 Activity theory

25 Social interaction

25.1 Introduction

25.2 Human communication

25.3 People in groups

25.4 Presence

25.5 Culture and identity

26 Perception and navigation

26.1 Introduction

26.2 Visual perception

26.3 Non-visual perception

26.4 Navigation

References and bibliography

Index