Technical Communication, Global Edition

John Lannon is Professor Emeritus andformer Director of Writing at the University of Massachusetts Dartmouth, wherehe developed the undergraduate major in professional writing and laterco-developed the M.A. program in professional writing. He has also taught at CapeCod Community College, University of Idaho, Southern Vermont College, andUniversity of Strasbourg. He has authored and coauthored five major textbooksin business communication, rhetoric, and technical communication, book reviews,filmstrips, and environmental documents and instructional software. He is therecipient of an NDEA Fellowship and Fulbright Lectureship. He holds a B.S.,M.A. and Ph.D. from the University of Massachusetts Amherst. His initialtraining and work was in biomedical science and technology with the USAF. Hehas served as a communications consultant for various companies and governmentinstitutions. He worked seven years in medical laboratories. Laura J. Gurak is professor and foundingchair of the Department of Writing Studies at the University of Minnesota,where she teaches courses in technical writing and digital communication. Sheholds an M.S. in technical communication and a Ph.D. in communication andrhetoric from Rensselaer Polytechnic Institute. She is author of two books fromYale University Press, one of which was the first book-length study of onlinesocial actions. Gurak is also co-editor of several edited collections andauthor on numerous conference presentations and papers. She is a recipient ofthe Society for Technical Communication's Outstanding Article award. Gurak hasauthored and coauthored five textbooks in technical communication published byPearson. She has worked as a software developer, technical writer, andcommunications consultant for various companies and organizations.

Part 1: Communicating in the Workplace
Chapter 1: Introduction to Technical Communication
Chapter 2: Meeting the Needs of Specific Audiences
Chapter 3: Persuading Your Audience
Chapter 4: Weighing the Ethical Issues
Chapter 5: Teamwork and Global Considerations
Chapter 6: An Overview of the Technical Writing Process
Part 2: The Research Process
Chapter 7 :Thinking Critically about the Research Process
Chapter 8: Evaluating and Interpreting Information
Chapter 9: Summarizing Research Findings and Other Information
Part 3: Organization, Style, and Visual Design
Chapter 10: Organizing for Readers
Chapter 11: Editing for a Professional Style and Tone
Chapter 12: Designing Visual Information
Chapter 13: Designing Pages and Documents
Part 4: Specific Documents and Applications
Chapter 14: Email
Chapter 15: Workplace Memos and Letters
Chapter 16: Résumés and Other Job-Search Materials
Chapter 17: Technical Definitions
Chapter 18: Technical Descriptions, Specifications, and Marketing Materials
Chapter 19: Instructions and Procedures
Chapter 20: Informal Reports
Chapter 21: Formal Analytical Reports
Chapter 22: Proposals
Chapter 23: Oral Presentations and Video Conferencing
Chapter 24: Blogs, Wikis, and Web Pages
Chapter 25: Social Media
Part 5: Resources for Technical Writers
Appendix A: A Quick Guide to Documentation
Appendix B: A Quick Guide to Grammar, Usage, and Mechanics

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