Manual of Digital Museum Planning (eBook)

Ali Hossaini is former CEO of Cinema Arts Network, a consortium of UK arts venues. Currently he is an Associate of Lord Cultural Resources, Research Fellow in the Department of Informatics, King’s College London, Research Fellow in Museum Studies at National Taipei Education University and a Fellow of the Royal Society of Arts. He received his Ph.D. in philosophy of science from the University of Texas at Austin.Ngaire Blankenberg is internationally recognized for her work planning innovative museums and revitalizing urban spaces. As European Director and Principal Consultant at Lord Cultural Resources, the world's largest museum and cultural professional practice, Ngaire advises museums, the private sector and governments throughout the world on ways to develop their cultural assets for public benefit.

List of Figures and TablesPrefaceGail Dexter Lord and Barry LordIntroductionNgaire Blankenberg and Ali HossainiSection One: A new value proposition for museums in the Digital AgeChapter 1: Discovering a New Kind of Dialogue Chris MichaelsChapter 2: The Omnichannel MuseumAli HossainiChapter 3: Making It Personal: Putting data at the heart of your museumRob SteinSection Two: Transforming the way we relate to our communityChapter 4: Social Media and Audience DevelopmentNgaire BlankenbergInterview with Alex Espinós and Gloria Castellví: Follow Me, Growing Your Twitter CommunityChapter 5: AnalyticsKatie MoffattInterview with Mark Pajak: A Head for NumbersChapter 6: Museum Learning in the Digital AgeNgaire BlankenbergChapter 7: New Frontiers in the Visitor ExperienceLisa WrightInterview with Jake Barton: Digital Pen at the Cooper Hewitt MuseumInterview with Jessica Doig: Planning New TechnologiesSection Three: Transforming the way we workChapter 8: Content for Every ChannelAli HossainiChapter 9: The pursuit of efficient relevance: An Enterprise Content Management SystemCorey TimpsonChapter 10: Digital Collections ManagementEdward PurvisInterview with Pam Babes: Using Volunteeers for Digitization ProjectsChapter 11: Digital Project ManagementRachel Clements WalkerInterview with Adam Patron: Agile Projects at the Metropolitan Museum of ArtInterview with Eileen Wills: Digital Projects in MuseumsChapter 12: User Experience DesignMarco MasonSection Four: Resilience and SustainabilityChapter 13: Digital and Museum OrganizationNgaire BlankenbergChapter 14: IT InfrastructureAli HossainiInterview with Kevin Cunningham: Developing Flexible Infrastructure for the 21st Century MuseumChapter 15: Digital RevenuesNgaire Blankenberg and Ali HossainiAfterword: Clicks & BricksAli HossainiAbout the AuthorsGlossaryBibliography