Interpersonal Communication

Table of Contents:

 

I. INTERPERSONAL COMMUNICATION FOUNDATIONS

 

1. Introduction to Interpersonal Communication

What is Interpersonal Communication?

Why is Interpersonal Communication Important to Your Life?

The Communication Process

Electronically Mediated Interpersonal Communication

Principles of Interpersonal Communication

Improving Your Interpersonal Communication Competence

 

2. Interpersonal Communication and Self

Self Concept: Who You Think You Are

Self-Esteem: Your Self Worth

How to Improve Your Self Esteem

Self and Interpersonal Relationships

Self and Communication Social Style

 

3. Interpersonal Communication and Perception

Understanding Interpersonal Perception

How We Form Impressions of Others

How We Interpret the Behavior of Others

Barriers to Accurate Interpersonal Perception

How to Improve Perception Skills

 

4. Interpersonal Communication and Cultural Diversity: Adapting to Others

Understanding Diversity: Describing Our Differences

Understanding Culture: Dimensions of Our Mental Software

Barriers to Effective Intercultural Communication

Improving Intercultural Communication Competence

 

II. INTERPERSONAL COMMUNICATION SKILLS

 

5. Listening and Responding Skills

Listening Defined

Listening Styles

Listening Barriers

Enhancing Listening Comprehension Skills

Enhancing Empathic Listening Skills

Enhancing Critical Listening Skills

Enhancing Responding Skills

Enhancing Empathic Responding Skills

Enhancing Skill in Confirming Others

 

6. Verbal Communication Skills

How Words Work

The Power of Words

Word Barriers

Using Words to Support Others

Using Words to Be Appropriately Assertive

 

7. Nonverbal Communication Skills.

Why Learn about Nonverbal Communication?

The Challenge of Interpreting Nonverbal Messages

Nonverbal Communication Codes

Interpreting Nonverbal Communication

Improving Your Skill in Interpreting Nonverbal Messages

Improving Your Skill in Expressing Nonverbal Messages

 

8. Conflict Management Skills.

Conflict Defined

Conflict Myths

Conflict Types

Conflict and Power.

Conflict Management Styles

Conflict Management Skills

 

III. INTERPERSONAL COMMUNICATION RELATIONSHIPS.

 

9. Understanding Interpersonal Relationships

Interpersonal Relationships Defined

Types of Interpersonal Relationships

Genesis of Interpersonal Relationships: Attraction

Stages of Interpersonal Relationship Development

Theories of Interpersonal Relationship Development

 

10. Managing Relationship Challenges

Relationship Challenges

The Dark side of Interpersonal Communication and Relationships

De-Escalation and Termination of Relationships

 

11. Interpersonal Relationships:  Friendship and Romance

Friendship

Romantic Relationships

Strategies and Skills for Developing Interpersonal Relationships

 

12. Interpersonal Relationships:  Family and Workplace

Family Relationships

Workplace Relationships