Global Outsourcing Discourse (eBook)

Eleni Lioliou is a Lecturer in International Business and Strategy at Queen Mary, University of London, UK. She holds a PhD from the London School of Economics and she is a Fellow of the UK Higher Education Academy. Her research has been published in leading journals such as the Journal of World Business, Journal of Information Technology, Information Systems Journal, Journal of Strategic Information Systems and International Business Review. Her research interests revolve around IT outsourcing and offshoring, open innovation, governance and control as well as the Foucauldian approach to the study of management and ICTs. Leslie P. Willcocks is Professor of Technology Work and Globalization at the Department of Management at the London School of Economics and Political Science, UK. His doctorate is from Cambridge University, and he is Associate Fellow at Green Templeton College, Oxford University, where he taught for nine years. He is Editor-in-Chief of the Journal of Information Technology and is internationally recognised for his work on global sourcing, digital business, service automation, IT and organizational change, and global business management. He has co-authored 55 books and over 230 refereed papers and regularly presents and advises on these areas globally.

CHAPTER 1  -  Exploring Outsourcing,  Governance and Discourse   

Introduction

Global outsourcing

Case studies and the developing discourse                 

Conditioning the discourse: client learning and evolution

The centrality of governance

Introducing discourse

Study rationale and structure  

The chapters of the book

           

 

CHAPTER 2 -  The Study of  Information Technology Outsourcing    

Introduction

ITO: Research developments

Governance of the relationship          

Relational aspects of governance       

Further developments and critique    

Theory and IT outsourcing: transaction cost economics        

The Foucauldian concept of governmentality           

Foucault and power relations 

Conclusion     

 

           

CHAPTER 3 – Inside Global Offshore Outsourcing In Insurance        

Introduction

Outsourcing decisions

Client and supplier capabilities          

Contract (master services agreement and project descriptions)         

Relationship between LION and FDL          

FDL Performance      

 

 

CHAPTER 4 – Inside Global Outsourcing in Banking and Finance      

Introduction   

Outsourcing decisions

Client and supplier capabilities          

Formal governance

Relationship between GIB and PV   

PV performance         

 

 

CHAPTER 5 - Inside Domestic Outsourcing with Multiple Suppliers   

Introduction   

Outsourcing decisions

Client and supplier capabilities          

Contracts        

DUTCH’S outsourcing relationships 

Supplier performance 

 

 

CHAPTER 6 -The Transaction Costs Economics Discourse       

Overview       

The LION outsourcing contract from a TCE perspective

Critique of TCE in the LION case

The GIB outsourcing contract from a TCE perspective

Critique of TCE in the GB case         

DUTCH’s three outsourcing contracts from a TCE perspective

Critique of TCE in the suppler A case

Critique of TCE in the suppler B case

Critique of TCE in the supplier C case          

Summary: Applying a TCE perspective

 

 

CHAPTER 7 – A Foucauldian  Discourse Perspective    

 

Analysis from a Foucauldian perspective      

A Foucauldian perspective on the LION case           

A Foucauldian perspective on the GIB case 

A Foucauldian perspective on DUTCH’s three outsourcing contracts         

Summary: Applying a Foucauldian perspective        

 

 

CHAPTER 8 – Conclusion: The Global  Outsourcing Discourse           

 

Introduction   

The role of TCE in IT outsourcing studies    

Learning from a Foucauldian informed perspective  

The outsourcing discourse     

Conclusion