Managing Closed-Loop Supply Chains (eBook)

Table of Contents 9
Part 1: Introduction to closed-loop supply chains 12
1 Introduction --- Simme Douwe P. Flapper, Jo A.E.E. van Nunen and Luk N. Van Wassenhove 13
1.1 A framework for closed-loop supply chain analysis 13
1.2 A classification of closed-loop supply chains 14
1.3 Managerial aspects of closed-loop supply chains 17
1.4 Business drivers 19
1.5 Technical aspects 21
1.6 Organizational aspects 22
1.7 Planning and control aspects 24
1.8 Information aspects 24
1.9 Environmental aspects 26
1.10 Business-economic aspects 27
1.11 Conclusions 28
Part 2: Production closed-loop supply chains 29
2 Reverse logistics in a pharmaceutical company: the Schering case --- Ruud H. Teunter, Karl Inderfurth, Stefan Minner and Rainer Kleber 30
2.1 Introduction 30
2.2 Reuse and recycling of by-products 31
2.3 Reuse and recycling of solvents 34
2.4 Conclusions 40
3 Reverse logistics in an electronics company: the NEC-CI case --- Roland Geyer, Kumar Neeraj and Luk N. Van Wassenhove 41
3.1 Introduction 41
3.2 Business drivers 42
3.3 Organizational aspects 43
3.4 Information aspects 46
3.5 Conclusions 47
Part 3: Distribution closed-loop supply chains 48
4 The chip in crate: the Heineken case --- Jan van Dalen, Jo A.E.E. van Nunen and Cyril M. Wilens 49
4.1 Introduction 49
4.2 Business drivers 53
4.3 Technical aspects 53
4.4 Organizational aspects 55
4.5 Planning and control aspects 56
4.6 Information aspects 57
4.7 Environmental aspects 59
4.8 Business-economic aspects 59
4.9 Conclusions 60
5 Recovery and reuse of maritime containers: the Blue Container Line case --- Costas P. Pappis, Nikos P. Rachaniotis and Giannis T. Tsoulfas 62
5.1 Introduction 62
5.2 Business drivers 64
5.3 Technical aspects 64
5.4 Organizational aspects 65
5.5 Planning and control aspects 65
5.6 Information aspects 66
5.7 Environmental aspects 66
5.8 Business-economic aspects 67
5.9 Conclusions 67
6 Empty container reposition: the port of Rotterdam case --- Albert W. Veenstra 69
6.1 Introduction 69
6.2 Business drivers 69
6.3 Organizational aspects 70
6.4 Planning and control aspects 77
6.5 Information aspects 78
6.6 Environmental aspects 78
6.7 Business-economic aspects 78
6.8 Conclusions 79
Part 4: Commercial returns closed-loop supply chains 81
7 Commercial returns of sun-protection products: the L’Oréal France case --- Roelof Kuik, Jo A.E.E. van Nunen and Job Coenen 82
7.1 Introduction 82
7.2 Business drivers 83
7.3 Organizational aspects 84
7.4 Planning, control and information aspects 86
7.5 Business-economic aspects 87
7.6 Conclusions 88
8 Commercial returns of printers: the HP case --- Sylvia Davey, V. Daniel R. Guide Jr., Kumar Neeraj and Luk N. Van Wassenhove 90
8.1 Introduction 90
8.2 Business drivers 90
8.3 Technical aspects 93
8.4 Organizational aspects 93
8.5 Business-economic aspects 96
8.6 Conclusions 99
9 Commercial returns in a mail order company: the Wehkamp case --- René M.B. de Koster and Joost P. Zuidema 100
9.1 Introduction 100
9.2 Business drivers 102
9.3 Technical aspects 103
9.4 Organizational aspects 103
9.5 Planning and control aspects 107
9.6 Information aspects 108
9.7 Environmental aspects 109
9.8 Business-economic aspects 109
9.9 Conclusions 109
Part 5: Repair and replacement closed-loop supply chains 110
10 The repair of electronic equipment: the OMRON case --- Roelof Kuik, Jo A.E.E.van Nunen, Jacky Gerrits and Marco H.P. Hogenboom 111
10.1 Introduction 111
10.2 Business drivers 113
10.3 Technical aspects 113
10.4 Organiszational Aspects 114
10.5 Conclusions 119
11 Tire recovery: the RetreadCo case --- Laurens G. Debo and Luk N. Van Wassenhove 121
11.1 Introduction 121
11.2 Business drivers 121
11.3 Technical aspects 122
11.4 Organizational aspects 124
11.5 Information aspects 126
11.6 Environmental aspects 127
11.7 Business-economic aspects 128
11.8 Conclusions 130
12 The closed-loop supply chain of service parts: the Whirlpool case --- Marc Deneijer and Simme Douwe P. Flapper 131
12.1 Introduction 131
12.2 Business drivers 132
12.3 Technical aspects 132
12.4 Organizational aspects 132
12.5 Planning and control aspects 136
12.6 Information aspects 136
12.7 Environmental aspects 137
12.8 Business-economic aspects 138
12.9 Conclusions 138
Part 6: End-of-use closed-loop supply chains 140
13 End-of-lease asset recovery: the Océ case --- Rob A. Zuidwijk, Erwin A. van der Laan and Leon Hoek 141
13.1 Introduction 141
13.2 Business drivers 141
13.3 Technical aspects 142
13.4 Organizational aspects 143
13.5 Planning and control aspects 146
13.6 Information aspects 147
13.7 Business-economic aspects 148
13.8 Conclusions 149
14 Cellular telephone reuse: the ReCellular Inc. case --- V. Daniel R. Guide Jr., Kumar Neeraj, Charles Newman and Luk N. Van Wassenhove 151
14.1 Introduction 151
14.2 Technical aspects 151
14.3 Organizational aspects 152
14.4 Planning and control aspects 154
14.5 Environmental aspects 155
14.6 Business-economic aspects 155
14.7 Conclusions 156
15 Recovery of car engines: the Mercedes-Benz case --- Hans-Martin Driesch, Hans E. van Oyen and Simme Douwe P. Flapper 157
15.1 Introduction 157
15.2 Business drivers 157
15.3 Technical aspects 158
15.4 Organizational aspects 159
15.5 Planning and control aspects 161
15.6 Information aspects 164
15.7 Environmental aspects 165
15.8 Business-economic aspects 165
15.9 Conclusions 165
Part 7: End-of-life closed-loop supply chains 167
16 Recovering end-of-life large white goods: the Dutch initiative --- René B.M. de Koster, Simme Douwe P. Flapper, Harold R. Krikke and W. Sander Vermeulen 168
16.1 Introduction 168
16.2 Business drivers 169
16.3 Technical aspects 170
16.4 Organizational aspects 170
16.5 Planning and control aspects 176
16.6 Information aspects 176
16.7 Environmental aspects 176
16.8 Business-economic aspects 177
16.9 Functioning of the network 177
16.10 Conclusions 179
17 End-of-life tire recovery: the Thessaloniki initiative --- Sophia Panagiotidou and George Tagaras 181
17.1 Introduction 181
17.2 Business drivers 184
17.3 Technical aspects 184
17.4 Organizational aspects 186
17.5 Planning and control aspects 188
17.6 Information aspects 189
17.7 Environemntal aspects 189
17.8 Business-economic aspects 190
17.9 Conclusions 191
Part 8: Conclusions on closed-loop supply chains 192
18 Future developments in managing closed-loop supply chains --- Simme Douwe P. Flapper, Jo A.E.E. van Nunen and Luk N. Van Wassenhove 193
18.1 Introduction 193
18.2 Business drivers 193
18.3 Enablers 196
18.4 Problems to be solved 198
18.5 Trends with respect to the different types of return flows 199
18.6 Conclusions 201
References 203
Authors 207