E-Business and E-Commerce Management - Dave Chaffey

E-Business and E-Commerce Management

Strategy, Implementation and Practice

(Autor)

Buch | Softcover
800 Seiten
2009 | 4th edition
Prentice Hall (Verlag)
978-0-273-71960-1 (ISBN)
159,95 inkl. MwSt
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This volume covers business models, theoretical tools and international aspects of e-business and e-commerce.
Dave Chaffey brings his trademarks of authority, clarity of expression and teaching expertise to bear on a subject in which he actively lectures and consults. E-Business and E-Commerce Management is the essential text to keep pace with technology, strategy and implementation.

Popular for its cutting edge and contemporary coverage, its international approach and its balance of the technical and managerial topics of central importance to developing an understanding of this subject, this book is ideal for students or practitioners of e-business or e-commerce at any level.

The following online resources support the text:

For Students: Self-assessment questions, additional case studies, an online study guide to further explore key concepts, weblinks and a glossary

For Instructors: Teaching manual with case notes, PowerPoint slides, a testbank

Dave Chaffey is is an e-business consultant and visiting lecturer on e-business courses at Warwick University and Cranfield School of Management.

Preface and Guided Tour
Acknowledgements
I INTRODUCTION
1. Introduction to e-business and e-commerce
2. E-commerce fundamentals
3. E-business infrastructure
4. E-environment
II STRATEGY AND APPLICATIONS
5. E-business strategy
6. Supply chain management
7. E-procurement
8. E-marketing
9. Customer relationship management
III IMPLEMENTATION
10. Change management
11. Analysis and design
12. Implementation and maintenance
Glossary
Index

Sprache englisch
Maße 262 x 196 mm
Gewicht 1472 g
Themenwelt Wirtschaft Betriebswirtschaft / Management Marketing / Vertrieb
Schlagworte E-Business • E-Commerce
ISBN-10 0-273-71960-2 / 0273719602
ISBN-13 978-0-273-71960-1 / 9780273719601
Zustand Neuware
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