E-Recruiting with SAP ERP HCM

Christos Kotsakis is Vice President of Information Technology at Star-wood Hotels and Resorts Worldwide, which together with its subsidiaries, operates as a hotel and leisure company worldwide. Prior to joining Starwood Hotels and Resorts, Mr. Kotsakis was an associate partner in the Human Capital Management practice at IBM Global Business Services where he led the design and implementation of large-scale, global HR transformation projects using SAP HR. In the past 10 years, Mr. Kotsakis has managed more than a dozen project teams, spanning across HR functionality, including Performance Management, Compensation Management, and eRecruitment. He also has extensive experience in software development; self-service technology; enterprise portal implementations; including the SAP NetWeaver Portal, and related technologies. You can reach him via email at chris-tos.kotsakis@emedianet.com. Venki Krishnamoorthy is an author, speaker, and SAP ERP HCM/SuccessFactors talent management solutions subject matter expert. He is currently an independent consultant specializing in SAP ERP HCM/SuccessFactors implementations. He has over 12 years of experience as a functional lead and project manager/program manager in the HCM space. Venki's area of implementation specialization includes E-Recruiting, Learning Solutions (LMS), Performance Management, Goals Administration, Succession Planning, and Nakisa. You can reach him via email at venki.krish@ymail.com. Jeremy Masters is the co-founder and managing partner of Worklogix, a management and technology services firm specializing in enterprise application development and implementation support for HCM solutions. For 15 years, he has worked with the latest talent management and self-service functionality within the SAP ERP HCM suite, including Performance Management, Enterprise Compensation Management, ESS/MSS, Succession Planning, E-Recruiting, and the SuccessFactors cloud functionalities. He regularly presents at SAP Insider events and is also the co-author of the following SAP PRESS books: Implementing Employee and Manager Self-Services in SAP ERP HCM, SAP ERP HCM Performance Management, Enterprise Compensation Management in SAP ERP HCM, and E-Recruiting with SAP ERP HCM. You can reach him via email at jmasters@worklogix.com.

... Acknowledgments ... 15 ... Preface ... 17 1 ... Introduction ... 19 1.1 ... Target Audience ... 20 1.2 ... Book Layout ... 20 1.3 ... Product Releases ... 22 1.4 ... Summary ... 22 2 ... The Process of Recruiting ... 23 2.1 ... Budgeting and Managing Headcount ... 23 2.1.1 ... Leveraging the SAP System for Tracking Approved Headcount ... 23 2.1.2 ... Accounting for Transfers and Terminations ... 24 2.1.3 ... Requesting Additional Headcount ... 24 2.2 ... Assessing and Preparing Jobs ... 25 2.2.1 ... Job Pricing ... 25 2.2.2 ... Skills and Qualifications ... 25 2.3 ... Recruiting Process ... 26 2.3.1 ... Requisitions ... 26 2.3.2 ... Posting Jobs ... 26 2.3.3 ... Processing Candidates ... 27 2.3.4 ... Candidate Interview and Selection ... 27 2.3.5 ... Compliance ... 28 2.3.6 ... Offer to Hire ... 28 2.4 ... Summary ... 28 3 ... SAP E-Recruiting Basics ... 29 3.1 ... SAP E-Recruiting Overview ... 29 3.2 ... SAP E-Recruiting Basics ... 30 3.2.1 ... Requisition ... 30 3.2.2 ... Candidate Pre-selection ... 37 3.2.3 ... Candidate Assessment ... 40 3.2.4 ... Candidate Hiring and Requisition Closing ... 42 3.2.5 ... Proceed/Don t Proceed ... 43 3.3 ... SAP E-Recruiting Data Model ... 44 3.3.1 ... Candidate ... 45 3.3.2 ... Requisition ... 49 3.3.3 ... Job Posting ... 53 3.3.4 ... Candidacy ... 56 3.3.5 ... Application ... 57 3.3.6 ... Talent Groups ... 58 3.3.7 ... Support Groups ... 60 3.4 ... What s New in SAP E-Recruiting Enhancement Pack 4 (E-Recruiting 604) ... 62 3.4.1 ... Recruiter Administrative Services ... 62 3.4.2 ... Customizing Activities ... 64 3.4.3 ... Activity Management ... 65 3.4.4 ... Candidate Profile ... 65 3.4.5 ... New System Parameters ... 66 3.4.6 ... Search Functionality ... 68 3.4.7 ... Concurrent Employment ... 68 3.4.8 ... Other Enhancements ... 69 3.5 ... iViews Required to be Implemented in SAP E-Recruiting 604 ... 70 3.6 ... Getting Started ... 72 3.6.1 ... Determine E-Recruiting Services ... 73 3.6.2 ... Technical Settings ... 74 3.6.3 ... Basic Settings ... 75 3.6.4 ... Personalization ... 77 3.6.5 ... Important SAP Notes ... 78 3.7 ... Summary ... 79 4 ... Requisition Management ... 81 4.1 ... Overview of Requisition Management ... 81 4.2 ... Recruiter Work Center ... 83 4.2.1 ... Dashboard ... 83 4.2.2 ... Search ... 86 4.3 ... Create a Requisition ... 87 4.3.1 ... Create a Requisition by Position ... 87 4.3.2 ... Create a Requisition by Copy ... 88 4.4 ... Requisition Document ... 89 4.4.1 ... General Job Information ... 90 4.4.2 ... Requirements ... 93 4.4.3 ... Requisition Management Customizing ... 95 4.4.4 ... Support Team ... 96 4.4.5 ... Print Preview ... 97 4.4.6 ... Requisition Status ... 98 4.4.7 ... Releasing a Requisition ... 99 4.4.8 ... Job Postings ... 99 4.4.9 ... Publications ... 102 4.5 ... Question and Questionnaire Management ... 106 4.5.1 ... Questionnaire Categories ... 106 4.5.2 ... Questionnaire Groups ... 107 4.5.3 ... Question Management ... 107 4.5.4 ... Creating a Question ... 110 4.5.5 ... Creating a Question by the Copy Method ... 112 4.5.6 ... Questionnaire Management ... 113 4.5.7 ... Create a Questionnaire ... 115 4.5.8 ... Equal Employment Opportunity (EEO) ... 117 4.6 ... Process Templates and Activity Types ... 118 4.6.1 ... Process Template ... 119 4.6.2 ... Activity Categories ... 122 4.6.3 ... Activity Management Customizing ... 127 4.6.4 ... Creating a Process Template and Assign Activity Types ... 134 4.6.5 ... Assigning a Process Template to a Requisition ... 137 4.7 ... Management Involvement ... 138 4.7.1 ... Creating a Requisition ... 139 4.7.2 ... Customizing Activities Manager Involvement ... 144 4.7.3 ... Management Involvement Business Add-Ins (BAdIs) ... 144 4.7.4 ... Requisition Monitor ... 145 4.7.5 ... Maintain Substitute ... 147 4.8 ... Correspondence ... 148 4.8.1 ... Activity Types ... 148 4.8.2 ... Create Forms ... 149 4.8.3 ... Assign Document Formats to Output Channels ... 150 4.9 ... Summary ... 151 5 ... Candidate Management ... 153 5.1 ... Overview of Candidate Management ... 153 5.1.1 ... External Candidates ... 154 5.1.2 ... Data Privacy Statements ... 156 5.1.3 ... Applicant Cockpit ... 157 5.1.4 ... Internal Candidates ... 163 5.2 ... Application Management ... 164 5.2.1 ... Job Search ... 164 5.2.2 ... Favorites ... 166 5.2.3 ... Application via Reference Code ... 168 5.2.4 ... Application Wizard ... 169 5.3 ... Entry of Applications by the Recruiter ... 174 5.3.1 ... Entry of Application for an Internal Candidate ... 174 5.3.2 ... Entry of Application for an External Candidate ... 176 5.4 ... Application Groups ... 179 5.5 ... Candidate Services ... 181 5.5.1 ... Hot Jobs ... 181 5.5.2 ... Job Agents ... 182 5.5.3 ... Tell-A-Friend ... 185 5.6 ... Applicant Tracking ... 187 5.6.1 ... Creating Activities for a Requisition ... 190 5.6.2 ... Sending Questionnaires to a Candidate ... 193 5.7 ... Talent Relationship Management (TRM) ... 195 5.7.1 ... Talent Groups ... 195 5.7.2 ... Talent Services ... 197 5.7.3 ... Activity Management in TRM ... 198 5.8 ... Ranking ... 204 5.9 ... Customizing the Talent Warehouse ... 208 5.10 ... Workflows ... 213 5.11 ... Summary ... 214 6 ... Administration ... 215 6.1 ... User Management Services ... 217 6.1.1 ... Maintain Internal Users ... 217 6.1.2 ... Delete Registrations ... 218 6.1.3 ... Delete External Candidates ... 220 6.1.4 ... Create and Maintain Support Groups ... 221 6.1.5 ... Adjust Support Teams ... 224 6.2 ... Central System Administration ... 226 6.2.1 ... Maintain Companies and Branches ... 226 6.2.2 ... Maintain Agencies ... 228 6.2.3 ... Requisition Management ... 229 6.2.4 ... Maintain Process Templates ... 231 6.3 ... Transaction Data Management ... 232 6.3.1 ... Maintain Talent Groups ... 232 6.3.2 ... Maintain Application Groups ... 233 6.3.3 ... Access Audit Trails ... 236 6.4 ... Personal Settings ... 238 6.5 ... Summary ... 238 7 ... Search ... 239 7.1 ... Background ... 239 7.1.1 ... Structured Data ... 239 7.1.2 ... Unstructured Data ... 240 7.2 ... Communication Between SAP E-Recruiting and TREX ... 241 7.2.1 ... Document Storage ... 242 7.3 ... Search Profiles and Search Profile Types ... 244 7.4 ... Summary ... 245 8 ... Integration Components ... 247 8.1 ... Overview ... 247 8.2 ... Landscape and Data Integration ... 248 8.2.1 ... Inbound Processing via ALE ... 250 8.2.2 ... Outbound Data Transfer ... 254 8.2.3 ... Status Updates ... 256 8.2.4 ... Integration with Organizational Management ... 257 8.2.5 ... Other Integration Areas ... 259 8.3 ... Platform Integration ... 260 8.3.1 ... Employee and Manager Self-Service ... 260 8.3.2 ... SAP NetWeaver Business Warehouse ... 262 8.3.3 ... Careers Website ... 263 8.4 ... Vendor Integration ... 264 8.5 ... Summary ... 264 9 ... Vendor Services ... 265 9.1 ... Resume Parsing ... 266 9.1.1 ... Customizing Steps ... 267 9.1.2 ... Review Parsed Resumes ... 269 9.2 ... Background Checks ... 270 9.2.1 ... Processing Steps ... 270 9.2.2 ... Customizing Steps ... 272 9.3 ... Drug Testing ... 273 9.3.1 ... Processing Steps ... 273 9.3.2 ... Customizing Steps ... 274 9.4 ... Job Posting Service ... 275 9.4.1 ... Processing Steps ... 275 9.5 ... Summary ... 276 10 ... Authorization Management ... 277 10.1 ... User Administration ... 277 10.1.1 ... Dialog Users ... 278 10.1.2 ... System User (for Workflow) ... 279 10.1.3 ... Reference Users ... 279 10.1.4 ... Service Users ... 281 10.1.5 ... Communication User ... 281 10.2 ... Authorizations Used within SAP E-Recruiting ... 282 10.2.1 ... P_RCF_WDUI ... 283 10.2.2 ... P_RCF_APPL ... 283 10.2.3 ... P_RCF_VIEW ... 284 10.2.4 ... P_RCF_POOL ... 284 10.2.5 ... P_RCF_STAT ... 285 10.2.6 ... P_RCF_ACT ... 285 10.2.7 ... PLOG ... 286 10.2.8 ... P_HAP_DOC ... 287 10.3 ... Standard Roles Available in SAP E-Recruiting ... 289 10.4 ... Summary ... 291 11 ... Reporting ... 293 11.1 ... Backend (ABAP) Reports ... 293 11.1.1 ... Display Search Query Log for Requisitions ... 294 11.1.2 ... Generate All Relevant URLs ... 295 11.2 ... SAP Query ... 295 11.2.1 ... Transaction ... 296 11.2.2 ... User Group ... 297 11.2.3 ... Infosets ... 300 11.2.4 ... Queries ... 301 11.3 ... Business Warehouse ... 304 11.3.1 ... BI Content Available ... 304 11.3.2 ... Manager Self-Service Dashboards ... 306 11.4 ... Summary ... 308 12 ... Lessons Learned ... 309 12.1 ... Recruitment Process and System Design ... 309 12.1.1 ... Recruitment Management Process ... 310 12.2 ... Change Management ... 313 12.2.1 ... Adoption and Productivity ... 313 12.2.2 ... Communication ... 314 12.2.3 ... Stakeholder Management ... 314 12.3 ... System Implementation ... 315 12.3.1 ... SAP E-Recruiting Integration and Interfacing ... 315 12.3.2 ... Security ... 317 12.3.3 ... Workflow ... 317 12.3.4 ... Access to Forms and Navigation ... 317 12.4 ... Social Media and Mobile Platforms ... 319 12.5 ... Summary ... 320 13 ... Resources ... 321 13.1 ... Solution Documentation on SAP Service Marketplace ... 321 13.2 ... SAP Online Help ... 322 13.3 ... SAP Notes on SAP Service Marketplace ... 323 13.4 ... SDN SAP Community ... 326 13.5 ... HR Expert ... 327 13.6 ... Annual Conferences ... 328 13.7 ... User Communities ... 328 13.8 ... LinkedIn ... 328 13.9 ... Internet Search Engines ... 329 13.10 ... Summary ... 329 ... Appendices ... 331 A ... Talent Groups in SAP E-Recruitment Target the Right Candidates ... 333 A.1 ... Abstract ... 333 A.2 ... Talent Groups in SAP E-Recruitment Target the Right Candidate ... 333 A.3 ... Enhancement Package 4 ... 334 A.4 ... Talent Groups ... 334 A.5 ... Generate SAP E-Recruiting Access Links for Start Pages ... 337 A.6 ... How to Create Talent Groups ... 338 A.7 ... Assign Candidates to the Talent Group ... 343 B ... SAP E-Recruiting Terms ... 345 C ... Business Function HCM_ERC_CI_3 ... 349 C.1 ... New Functionalities in SP04 ... 349 D ... The Authors ... 351 ... Index ... 353