SAP for Retail

Heike Rawe works as a Senior Information Developer for SAP. She has a technological and journalistic background. Having studied Information Sciences, Psychology, and New German Literature, she worked for several media companies and since 1998 for SAP. There she has taken on several roles before her current position, ranging from technical documentation to product management. For example, she was responsible for the concept, realisation, and management of the SAP NetWeaver Developer's Guide (https: //www.sdn.sap.com/irj/sdn/developersguide).

1 ... Introduction ... 17 ... 1.1 ... Subject of This Book ... 17 ... 1.2 ... Aim of This Book ... 19 ... 1.3 ... Target Groups of This Book ... 19 ... 1.4 ... Structure of the Book ... 20 2 ... SAP for Retail -- An Overview ... 25 ... 2.1 ... Anything Is Possible -- The Success Story of Harrods Ltd ... 26 ... 2.2 ... SAP for Retail -- Greater Than the Sum of Its Parts ... 28 ... 2.3 ... System Architecture -- SAP ERP and SAP for Retail ... 33 3 ... Master Data, Forecasts, Analyses, and Connecting Applications ... 41 ... 3.1 ... Master Data Solution -- SAP Retail ... 41 ... 3.2 ... Possibilities of Master Data Administration ... 57 ... 3.3 ... The Architecture of the Master Data Solution -- SAP NetWeaver MDM and SAP Retail ... 62 ... 3.4 ... Software in Action ... 66 ... 3.5 ... The Forecasting Solution ... 68 ... 3.6 ... The Analysis Solution -- SAP NetWeaver Business Intelligence ... 72 ... 3.7 ... The Architecture of SAP NetWeaver BI ... 74 ... 3.8 ... SAP NetWeaver Process Integration ... 84 4 ... Planning ... 93 ... 4.1 ... What Is Planned and How ... 93 ... 4.2 ... The Solution -- SAP Merchandise and Assortment Planning ... 104 ... 4.3 ... SAP MAP Architecture ... 119 ... 4.4 ... Software in Action -- SAP MAP ... 121 ... 4.5 ... The Solution -- SAP Demand Management ... 122 ... 4.6 ... SAP Demand Management Architecture ... 129 ... 4.7 ... Software in Action -- SAP Demand Management ... 131 5 ... Purchasing ... 133 ... 5.1 ... The Solution -- SAP Retail ... 133 ... 5.2 ... The Architecture of Purchasing ... 156 ... 5.3 ... Software in Action ... 162 ... 5.4 ... The Solution for Global Trade -- SAP Global Trade Services ... 163 ... 5.5 ... The Architecture -- SAP GTS ... 168 ... 5.6 ... Software in Action ... 170 6 ... Order Processing -- Supply Chain Management ... 171 ... 6.1 ... Today's Logistics Requirements ... 171 ... 6.2 ... The Solution -- SAP Retail ... 173 ... 6.3 ... Supply Chain Management in SAP Retail -- The Architecture ... 198 ... 6.4 ... Software in Action ... 200 ... 6.5 ... The Solution -- SAP Extended Warehouse Management ... 201 ... 6.6 ... The Architecture -- SAP EWM ... 211 ... 6.7 ... Software in Action ... 213 ... 6.8 ... Other SAP Supply Chain Management Applications for the Retail Sector ... 214 ... 6.9 ... The Solution -- SAP Forecasting and Replenishment ... 219 ... 6.10 ... The Architecture -- SAP Forecasting and Replenishment ... 225 ... 6.11 ... Software in Action ... 229 7 ... Multichannel Retailing and Customer Service ... 231 ... 7.1 ... Today's Customer Service Requirements ... 231 ... 7.2 ... The Sales Channel of Retail Stores ... 234 ... 7.3 ... Interface to the Consumer -- SAP POS and SAP Enterprise POS ... 235 ... 7.4 ... The Architecture -- SAP POS ... 245 ... 7.5 ... Software in Action -- SAP POS ... 249 ... 7.6 ... The Architecture -- SAP Enterprise POS ... 250 ... 7.7 ... Software in Action -- SAP Enterprise POS ... 258 ... 7.8 ... The Solution -- SAP Retail Store ... 259 ... 7.9 ... The Architecture -- SAP Retail Store ... 265 ... 7.10 ... Software in Action -- SAP Retail Store ... 267 ... 7.11 ... The Solution -- SAP Workforce Management ... 270 ... 7.12 ... The Architecture -- SAP Workforce Management ... 274 ... 7.13 ... Software in Action -- SAP Workforce Management ... 278 ... 7.14 ... The Solution -- Multichannel Retailing with SAP Customer Relationship Management ... 279 ... 7.15 ... Software in Action -- SAP CRM Web Shop ... 293 8 ... Enterprise SOA in SAP for Retail ... 295 ... 8.1 ... The Concept of Service-Oriented Architecture ... 295 ... 8.2 ... Business Process Platform ... 304 ... 8.3 ... Where Do Enterprise Services Come From ... 306 ... 8.4 ... Examples of Beneficial Uses of Enterprise SOA ... 309 9 ... Summary ... 315 A ... Glossary ... 323 B ... The Author ... 333