Practical IT Service Management

This book in written in a question and answer format, allowing the reader to easily comprehend the subject matter and for speedy reading. Each chapter covers only one specific area of ITSM/ITIL, ensuring that the information is organised in a logical and straightforward manner. Additionally, not many of the answers to questions in the book extend beyond one page, which means all the answers are clear and concise. If you are looking for an introductory guide to ITIL Version 3, then look no further. This book comprehensively covers most of the information that ITSM newbies need to understand. Not only does this book function as an introductory guide, it also functions as an introductory guide to ITSM in the wider context.