Operations Management for Competitive Advantage

Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute. F. Robert Jacobs is currently department chairman at Indiana University. He has a PH.D from Ohio State and is past Vice President of the Decision Sciences Institute, Information Technology Coordinator for Decision Sciences Institute for 1997, as well as Associate Editor on the board of the Journal of Operations Management. Nicholas Aquilano is retired from the University of Arizona but is providing a critical eye to the revision. A UCLA grad and Buffa student.

CONTENTS IN BRIEFSECTION ONE OPERATIONS STRATEGY AND MANAGING CHANGE1Introduction to the Field2Operations Strategy and CompetitivenessTechnical Note 2Optimizing the Use of Resources with Linear Programming 3Project Management4Product Design Technical Note 4Learning CurvesSECTION TWO PROCESS SELECTION AND DESIGN 5Process AnalysisTechnical Note 5Job Design and Work Measurement6Manufacturing Process Selection and DesignTechnical Note 6Facility Layout7Service Process Selection and Design Technical Note 7Waiting Line Management8Quality Management: Focus on Six SigmaTechnical Note 8Process Capability and Statistical Quality Control9Operations Consulting and ReengineeringSECTION THREE SUPPLY CHAIN DESIGN10Supply Chain Strategy11Strategic Capacity ManagementTechnical Note 11Facility Location12Lean ProductionSECTION FOUR PLANNING AND CONTROLLING THE SUPPLY CHAINManagerial BriefingEnterprise Resource Planning Systems13Forecasting14Aggregate Sales and Operations Planning15Inventory Control16Material Requirements Planning17Operations SchedulingTechnical Note 17Simulation18Synchronous Manufacturing and Theory of ConstraintsSUPPLEMENTSAFinancial AnalysisBOperations Technology