Operations Management with Companion Website with GradeTracker Student Access Card

Detailed Contents Guide to operation in action', examples, short cases and case studies Guided tour of the book Guided tour of online resources Preface How to use this book About the authors Acknowledgements Part One INTRODUCTION 1 Operations management Introduction What is operations management? Operations management is about managing processes Operations processes have different characteristics The activities of operations management The model of operations management Operations management is important Summary answers to key questions Case study: Design house partnerships at Concept Design Services Problems Study activities Notes on chapter Selected further reading Useful websites 2 The strategic role and objectives of operations Introduction The role of the operations function Operations performance objectives The quality objective The speed objective The dependability objective The flexibility objective The cost objective The polar representation of performance objectives Summary answers to key questions Case study: Operations objectives at the PenangMutiara Problems Study activities Notes on chapter Selected further reading Useful websites 3 Operations strategy Introduction What is strategy and what is operations strategy? The top-down' perspective The bottom-up' perspective The market requirements perspective The operations resource perspective The process of operations strategy Summary answers to key questions Case study: Long Ridge Gliding Club Problems Study activities Notes on chapter Selected further reading Useful websites Part Two DESIGN 4 Process design Introduction The design activity Process types -- the volume variety effect on process design Detailed processes design The effect of process variability Summary answers to key questions Case study: The Central Evaluation Unit. Problems Study activities Notes on chapter Selected further reading Useful websites 5 The design of products and services Introduction Why is good design important? Concept generation Concept screening Preliminary design Design evaluation and improvement Prototyping and final design The benefits of interactive design Summary answers to key questions Case study: Chatsworth House - The Adventure Playground Decision Problems Study activities Notes on chapter Selected further reading Useful websites 6 Supply network design Introduction The network perspective Configuring the network supply The location of capacity Long-term capacity management Summary answers to key questions Case study: Delta Synthetic Fibres Problems Study activities Notes on chapter Selected further reading Useful websites Supplement to Chapter 6 Forecasting Introduction Forecasting knowing the options In essence forecasting is simple Approaches to forecasting 7 Layout and flow Introduction What is layout? The basic layout types Detailed design of the layout Summary answers to key questions Case study: Weldon Hand Tools Problems Study activities Notes on chapter Selected further reading Useful websites 8 Process technology Introduction What is process technology? Materials-processing technology Information-processing technology Customer-processing technology Process technology should reflect volume and variety Choice of technology Summary answers to key questions Case study: Rochem Ltd Problems Study activities Notes on chapter Selected further reading Useful websites 9 Job design and work organization Introduction What is job design? Designing environmental conditions ergonomics Designing the human interface ergonomic workplace design Designing task allocation the division of labour Designing job methods scientific management Work measurement in job design Designing for job commitment behavioural approaches to job design Summary answers to key questions Case study: South West Cross Bank Problems Study activities Notes on chapter Selected further reading Useful websites Part Three PLANNING AND CONTROL 10 The nature of planning and control Introduction What is planning and control? The nature of supply and demand Planning and control activities Summary answers to key questions Case study: Air traffic control Problems Study activities Notes on chapter Selected further reading Useful websites 11 Capacity planning and control Introduction What is capacity? Planning and controlling capacity Measuring demand and capacity The alternative capacity plans Choosing a capacity planning and control approach Capacity planning as a queuing problem Summary answers to key questions Case study: Holly Farm Problems Study activities Notes on chapter Selected further reading Useful websites Supplement to Chapter 11: Analytical queuing models Notation Variability Types of queuing system 12 Inventory planning and control Introduction What is inventory? The volume decision how much to order? The volume decision when to place an order? Inventory analysis and control systems Summary answers to key questions Case study: Trans-European Plastics Problems Study activities