Managing Quality

S. Thomas Foster (Autor)

Media-Kombination

544 Seiten

2003 | 2nd edition
Pearson
978-0-13-101818-1 (ISBN)

Titel ist leider vergriffen;
keine Neuauflage

Artikel merken

For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations.

I. UNDERSTANDING QUALITY CONCEPTS. 1. Differing Perspectives on Quality. 2. Quality Theory. 3. Global Quality and Quality Standards. II. QUALITY THEORY. 4. Strategic Quality Planning. 5. The Voice of the Customer. 6. The Voice of the Market. 7. Quality in Product and Process Design. 8. Designing Quality Services. 9. Managing Supplier Quality in the Supply Chain. III. IMPLEMENTING QUALITY. 10. The Tools of Quality. 11. Managing Quality Improvement Teams and Projects. 12. Statistically Based Quality Improvement for Variables. 13. Statistically Based Quality Improvement for Attributes. 14. Six Sigma Management and Tools. IV. FOREVER IMPROVING THE QUALITY SYSTEM. 15. Managing Learning for Quality Improvement. 16. Implementing and Validating the Quality System.

Sprache	englisch
Maße	203 x 254 mm
Gewicht	1000 g
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion
ISBN-10	0-13-101818-3 / 0131018183
ISBN-13	978-0-13-101818-1 / 9780131018181
Zustand	Neuware