Realizing Organizational Effectiveness

Dr. Robert S. Fleming holds a joint appointment at Rowan University in Glassboro, New Jersey, as a professor of management in the Rohrer College of Business where he previously served as dean, and as a professor of crisis and emergency management within the Disaster Preparedness and Emergency Management Program. During his more than forty years as a management educator, practitioner, and consultant he has served as a faculty member at numerous colleges and universities. In addition to a doctorate in Higher Education Administration from Temple University, he has five earned master's degrees, including a Master of Governmental Administration from the Fels Center of Government of the University of Pennsylvania. The primary focus of his teaching, research, consulting, and other professional activities has been on enhancing organizational effectiveness and resilience, with an emphasis on contemporary businesses, non-profits, educational, public safety, and governmental entities. He is a prolific author, having published numerous books and articles on organizational resilience, strategic management, and business continuity.

Dr. Michelle Kowalsky is a business information specialist. She has served students and faculty in secondary and higher education, most recently at Rowan University in New Jersey and Delaware County Community College in Pennsylvania. Her clients include employees in corporate settings, small business owners and operators, and members of the public through her work in academic, corporate, and public libraries. She holds a doctorate in Education from Pepperdine University and a Master of Business Administration from Rowan University, among other degrees. For over thirty years, she has taught critical thinking and advanced searching at all levels, most recently focusing on workplace skill development and support of entrepreneurs, helping students and business professionals conduct business research. She has collaborated with Dr. Fleming on numerous projects including Survival Skills for Thesis and Dissertation Candidates published within the Springer Texts in Education Series.

Chapter 1 The Contemporary Organization.- Chapter 2 Challenges Facing Contemporary Organizations.- Chapter 3 Understanding and Valuing Diversity, Equity, and Inclusion.- Chapter 4 Ensuring Organizational Resilience, Survival, and Success.- Chapter 5 Management versus Leadership.- Chapter 6 Planning.- Chapter 7 Organizing.- Chapter 8 Directing.- Chapter 9 Controlling.- Chapter 10 Communication.- Chapter 11 Decision Making and Problem Solving.- Chapter 12 Managing Organizational Resources.- Chapter 13 The Most Important Resource People.- Chapter 14 Information Management.- Chapter 15 Visionary and Inclusive Leadership.- Chapter 16 Stakeholders and Organizational Success.- Chapter 17 Primary Stakeholder Groups.- Chapter 18 Understanding Stakeholder Expectations.- Chapter 19 Addressing Stakeholder Expectations.- Chapter 20 Communicating with Stakeholders.- Chapter 21 Stakeholder Engagement, Involvement, and Inclusion.- Chapter 22 Role of Employees in Organizational Success and Survival.- Chapter 23 Understanding Employee Expectations.- Chapter 24 Meeting and Exceeding Employee Expectations.- Chapter 25 Employee Recruitment.- Chapter 26 Motivating and Empowering Employees.- Chapter 27 Employee Participation and Involvement.- Chapter 28 Training and Developing Employees.- Chapter 29 Coaching and Mentoring Employees.- Chapter 30 Supervising Employees.- Chapter 31 Effective Delegation.- Chapter 32 Creating a Positive Organizational Climate and Work.- Chapter 33 Communication and Information Dissemination.- Chapter 34 Developing, Implementing, and Administering Policies and Procedures.- Chapter 35 Evaluating and Recognizing Performance.- Chapter 36 Administering Discipline.- Chapter 37 Employee Retention.- Chapter 38 Role of Customers in Organizational Success and Survival.- Chapter 39 Understanding Customer Expectations.- Chapter 40 Meeting and Exceeding Customer Expectations.- Chapter 41 Attracting Customers.- Chapter 42 Communicating with Customers.- Chapter 43 Addressing Customer Concerns, Issues, and Complaints.- Chapter 44 Retaining Customers.- Chapter 45 Role of Stakeholders in Continued Organizational Success and Survival.- Chapter 46 Challenges of the Future.- Chapter 47 Preparing Your Organization for Future Challenges.- Chapter 48 Preparing for Crisis Events and Situations.- Chapter 49 Understanding and Addressing Stakeholder Expectations.- Chapter 50 Recruiting Employees.- Chapter 51 Training and Developing Employees.- Chapter 52 Communicating with Employees.- Chapter 53 Coaching and Mentoring Employees.- Chapter 54 Affording Employees Opportunities for Participation and Involvement.- Chapter 55 Developing and Administering Policies and Procedures.- Chapter 56 Evaluating and Recognizing Employee Performance.- Chapter 57 Administering Discipline.- Chapter 58 Understanding and Addressing Customer Expectations.- Chapter 59 Communicating with Customers.- Chapter 60 Addressing Customer Concerns, Issues, and Complaints.- Chapter 61 Preparing for Future Organizational Challenges.