Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management

Applying Six Sigma to mission-critical financial operations is the focus of process improvement. This book delivers the framework and tools needed to conduct operations at the highest level of performance and precision.

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Strategies to turn your financial organisation into a lean, mean, results-generating machineApplying Six Sigma to mission-critical financial operations is the latest focus of process improvement. Six Sigma for Financial Services delivers the framework and tools needed to conduct operations at the highest level of performance and precision. Drawing upon their vast experience, Six Sigma experts Rowland Hayler and Michael Nichols deliver a step-by-step approach for improving process maturity and effectiveness-and realising millions of dollars of value for your customers and shareholders. Key featuresThis comprehensive guide features assessments, checklists, and proven advice for integrating process improvement methods into financial operationsHayler and Nichols have applied the methods in this book at large companies, including American ExpressIncludes case studies from global finance leaders, including ABN, Bank of America, HSBC, Deutsche Bank, ISISI Bank in India, and Merrill Lynch