Strategic Performance Management

ANDRE DE WAAL is Associate Professor of Management at Maastricht School of Management, The Netherlands. He also lecturers in strategic performance management at Erasmus University and The Free University of Amsterdam. In addition, he runs a successful consultancy firm specializing in performance management. He has written a number of books on aspects of performance management for the practitioner market.

PART ONE: INTRODUCING STRATEGIC PERFORMANCE MANAGEMENT Introduction Strategic Performance Management PART TWO: THE STRATEGIC PERFORMANCE MANAGEMENT DEVELOPMENT CYCLE Designing a Strategic Management Model Responsibility Structure Scenarios and Strategic Objectives Strategic Action Plans Designing a Strategic Reporting Model Balanced Scorecard Exceptions, Actions and Rolling Forecasts Performance Management ICT Architecture Designing a Performance-Driven Behavioural Model Organisational Performance-Driven Behaviour Individual Performance-Driven Behaviour Strategic Alignment PART THREE: IMPLEMENTING STRATEGIC PERFORMANCE MANAGEMENT Implementation PART FOUR: SPECIALS Performance Management in the Public Sector Performance Management in Developing Countries Appendix