Dealing with Difficult People

An international best-seller that looks at difficult behaviour, what drives it and how to cope with it. It helps anyone to handle conflict, aggression, lazy staff and difficult customers.

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Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues.

A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.