Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants
Amacom (Verlag)
978-0-8144-7339-9 (ISBN)
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"Simply knowing the right questions to ask can make the difference between finalizing a sale or losing it. Most salespeople have extensive knowledge of their products, but many fail to ask the questions that will help them uncover the real needs of their customers.
Questions That Sell helps readers use advanced questioning techniques to sell their products based on value to the customer, not on price -- and increase their success rate as a result. The book contains powerful examples, exercises, and hundreds of sample questions, including:
* Vision Questions: Tap into a customers’ needs and desires for the future
* Questions to Uncover Problems: Fix something that’s not working for the client
* Pay-Off Questions: Get customers to articulate for themselves how much the product or service is worth
Questions That Sell is an invaluable resource for connecting with customers, understanding what they need, and closing more sales, faster."
Paul Cherry is president and CEO of Performance Based Results, an international sales and leadership training organization, where he teaches more than 3,000 sales professionals a year. He has written for The Selling Advantage, What’s Working in Sales Management, and other popular industry publications.
"Introduction
CHAPTER 1. Boring or Engaging: How Do Your Questions Measure Up?
CHAPTER 2. Getting to Know Prospective Clients
CHAPTER 3. Managing Business Opportunities: The Qualifying Process
CHAPTER 4. Getting Your Customers Talking: Expansion and Comparison Questions
CHAPTER 5. Are You a Consultant or Product Peddler? The Educational Question
CHAPTER 6. Directing the Conversation: Lock-On and Impact Questions
CHAPTER 7. Back to the Future: Vision Questions
CHAPTER 8. Getting Past What If? Objections and Stalls
CHAPTER 9. Putting It All Together
CHAPTER 10. Conclusion
APPENDIX A. Show Me the Money! How to Create Value so Price Is No Longer an Issue
APPENDIX B. Using E-Mail and Voice Mail
APPENDIX C. Seeing the Plan in Action
Index"
Erscheint lt. Verlag | 23.2.2018 |
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Verlagsort | New York |
Sprache | englisch |
Maße | 61 x 90 mm |
Gewicht | 1 g |
Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb |
ISBN-10 | 0-8144-7339-3 / 0814473393 |
ISBN-13 | 978-0-8144-7339-9 / 9780814473399 |
Zustand | Neuware |
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