Human-Centered Marketing
Kogan Page Ltd (Verlag)
978-1-3986-1938-8 (ISBN)
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The rise of social media and the introduction of artificial intelligence is completely changing the face of modern marketing. With trust in brands reducing, it is more important than ever for marketers to build an authentic and human connection with their customers.
Consumers, whether individuals or businesses, are no longer necessarily looking to buy a product or a brand, instead they are looking to buy solutions to their problems. Brands therefore need to deliver both a delightful and helpful journey for their customers, showing how their offering can solve their consumer's problems to attract and retain business. This book provides a comprehensive framework for how to do this by putting the audience front and center in all your communications, moving away from outdated strategies and tactics that have resulted in reduced reach and declining brand awareness.
Using real-world examples from companies such as Atlassian, Hubspot and Edelman, Human-Centered Marketing takes mid to senior marketers on a journey back to discovering exactly who their audience is and what they need. It explores questions such as where they spend their time and how can brands meet the right people in the right place and provides answers on how to create a seamless customer journey. It also explores how brands can build trust with their market over time through effective thought leadership, helping to future-proof the brand's strategy and ensuring customer loyalty.
Ashley Faus is Head of Lifecycle Marketing, Portfolio at Atlassian. Based in San Francisco, CA, her work has been featured in TIME, Forbes, Content Marketing Institute and The Journal of Brand Strategy. As a speaker she's shared insights with audiences at conferences including DigiMarCon, Digital Summit, INBOUND and MarketingProfs B2B Forum. She has been awarded as one of the Top 100 Product Marketing Mentors 2024, 50 Top B2B Marketing Influencers, Experts and Speakers to Follow 2022 and 2023 and 50 Marchitects to Follow 2022.
Chapter - 01: Trust: The Foundation that Fuels Business Outcomes
Section - ONE: Content Strategy: Deliver the Right Message to the Right People
Chapter - 02: The Funnel is Dead, Use a Playground Instead
Chapter - 03: Elements of the Playground: Content Depths and Intent-Based Content
Chapter - 04: Tactics to Increase Reach, Engagement and Conversion
Chapter - 05: Metrics: From Owned to Omni-Channel
Section - TWO: Social Media: Identify and Engage in the Right Place
Chapter - 06: The Social Media Spectrum: Beyond Distribution
Chapter - 07: The New Rules of Social Media: Tactics for Communication, Conversation and Community
Section - THREE: Thought Leadership: Build and Maintain Trust Over Time
Chapter - 08: What is Thought Leadership?
Chapter - 09: 4 Pillars of Thought Leadership: Credibility, Profile, Prolific, Depth of Ideas
Chapter - 10: Using Thought Leaders, Subject Matter Experts and Influencers in the Marketing Mix
Chapter - 11: Build Thought Leaders: Practical Exercises to Define Narratives, Distribution and Personal Brand Elements
Chapter - 12: Conclusion: Connect with the Humans Behind the Screen to Accelerate Sales and Increase Customer Retention
| Erscheint lt. Verlag | 3.5.2025 |
|---|---|
| Verlagsort | London |
| Sprache | englisch |
| Maße | 156 x 234 mm |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb |
| ISBN-10 | 1-3986-1938-8 / 1398619388 |
| ISBN-13 | 978-1-3986-1938-8 / 9781398619388 |
| Zustand | Neuware |
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