The Administrative Professional

Technology and Procedures

Patsy Fulton-Calkins (Autor)

Media-Kombination

454 Seiten

2006 | 13th Revised edition
South-Western
978-0-538-72948-2 (ISBN)

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The administrative professional role today is challenging due to the constant advances in technology, our global economy, and an increasingly diverse workplace. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES 13E is a complete learning package designed to prepare students for all levels of the office environment including customer satisfaction, technological changes, and time management. With this text, students will gain the knowledge and skills to become an asset to the administrative professional field.

PART I. THE WORK ENVIRONMENT. 1. The Ever-Changing Workplace. 2. Ethics--Essential in the Workplace. 3. Stress, Anger, and Time Management. PART II. WORKPLACE TECHNOLOGIES. 4. Information Processing. 5. Telecommunications. PART III. WRITTEN COMMUNICATIONS, RECORDS, AND PRESENTATIONS. 6. Written Communication. 7. Records management. 8. Presentations. PART IV. CUSTOMER AND EMPLOYEE SATISFACTION. 9. The Workplace Team. 10. Customer Service. PART V. MAIL, TRAVEL, MEETINGS AND CONFERENCES. 11. Workplace Mail and Copiers. 12. Travel Arrangements. 13. Meetings and Conferences. PART VI. YOUR CAREER. 14. Job Search. 15. Teleworker/Virtual Assistant. 16. Leadership Skills. References. Case Solutions. Index.

Erscheint lt. Verlag	28.5.2006
Verlagsort	Mason, OH
Sprache	englisch
Maße	224 x 272 mm
Gewicht	999 g
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management
ISBN-10	0-538-72948-1 / 0538729481
ISBN-13	978-0-538-72948-2 / 9780538729482
Zustand	Neuware