Data-Driven Customer Engagement

Dr. Ralf E. Strauss, Managing Partner at Customer Excellence GmbH and MarketingTechLab GmbH, chairs the CMO Community and the Digital CMO Community. He served as President at the German Marketing Association (DMV) and now chairs the Board of the European Marketing Confederation (EMC). Formerly leading digital transformation at Volkswagen and holding key positions at SAP, including Global VP of CRM Marketing and CMO of SAP Germany & Central Europe, Dr. Strauss specializes in strategy, data-driven customer engagement and IT/digital.  Author of "Digital Business Excellence" and the yearly Marketing Tech Monitor, he's a leading authority with over 80 publications, shaping modern marketing practices.

MarTech ... The Via Dolorosa Into Data-Driven Customer Interaction.- The Strategic Imperative ... Providing the Groundwork.- Let the MarTech Music Play ... Development Phases of the MarTech Universe.- I Go Where True (Money) Love Goes - Budgets and Market Potentials in MarTech.- Data Readiness and Data Strategies ... Without Data, You Are Just Another Person With an Opinion.- Online Data Protection According to GDPR - Or: What Is Actually (Still) Allowed? (Dr. Simon Menke).- Measurement and KPI Optimization ... Oldie, But Goldie.- Pandora's AI Box - The AI Tsunami Is Rolling in.- CRM Meets Customer Experience - Moments of Truth for the Customer.- The New Media Imperative.- On the Way to Composability - The Changing Role of IT.- The Organisation Remains the Digital Construction Site.- Case Studies - Lessons Learned from Other Companies.- Steps Towards Marketing Tech Strategy and Implementation.