Managing and Negotiating Disagreements - Dr Bhawana Bhardwaj, Dr Dipanker Sharma

Managing and Negotiating Disagreements

A Contemporary Approach for Conflict Resolution
Buch | Hardcover
216 Seiten
2024
Emerald Publishing Limited (Verlag)
978-1-83797-972-1 (ISBN)
93,50 inkl. MwSt
Managing and Negotiating Disagreements shows how AI can both aid and complicate conflict resolution processes, offering readers a nuanced perspective on the intersection of technology and human conflict management.
In today's diverse and multicultural work environments, conflicts have become inevitable. Managers in contemporary workplaces face significant challenges of dealing with conflict. They spend a considerable portion of their time, ranging from nine to fifteen weeks annually, on resolving disputes. The dynamic landscape of the modern workplace has given rise to novel and unusual challenges in maintaining harmony and handling disagreements effectively. This makes the skill of conflict management and negotiation a critical talent for success.


Against the milieu of the Digital Era, authors Bhawana Bhardwaj and Dipanker Sharma delve into the multifaceted aspects of conflicts, encompassing their various manifestations and approaches to resolution, while exploring the implications of advanced technology and the integration of mixed workforces on the complexity of conflict resolution. In the era of digitalization, there has been a significant drift in the management practices where negotiations are now managed online and through several AI tools. The discourse on using contemporary tools like NSS (Negotiation Support System) will benefit and enable the readers to fine-tune with this changing paradigm. The authors also explore the transformative role of Artificial Intelligence (AI) in the conflict resolution domain. The Book delve into the proactive approaches to conflict resolution by reframing conflict as a normal and potentially beneficial phenomenon.


Written with a diverse readership in mind, this monograph caters to students, educators, researchers, managers, and policymakers alike.

Bhawana Bhardwaj is Assistant Professor, HPKV Business School, Central University of Himachal Pradesh, Dharmshala. Dipanker Sharma is Professor and Head, HPKV Business School, Central University of Himachal Pradesh, Dharmshala.

Chapter 1. Introduction to Conflict: A Contemporary Notion

Chapter 2. Levels of Conflict: How Profound Can it be?

Chapter 3. How Does a Conflict Occur? Stages and Process

Chapter 4. Uncovering Styles of Conflict Management

Chapter 5. Personality and Conflict: How are they Interconnected?

Chapter 6. Conflict Resolution: Initial Reactions and Strategies

Chapter 7. Resolving Intergroup and Intra Organizational Conflict through RAT and RNT

Chapter 8. Negotiation: Bringing Conflict to a Negotiation Table

Chapter 9. Negotiation Temperaments: An Overview

Chapter 10. Rules for Effective Negotiation: Do’s and Don’ts

Chapter 11. Role of Perception in Negotiation

Chapter 12. Team Negotiation

Chapter 13. Negotiation Skills: How to Stay Stronger in Negotiation

Chapter 14. BATNA: Reserving Alternatives and Back ups

Chapter 15. Post-Negotiation Process: Evaluation and introspection

Chapter 16. Third-party Interventions: When Communication does not Work

Chapter 17. Changing Dimensions of Conflict Management: Digital Technology and Artificial Intelligence

Erscheinungsdatum
Verlagsort Bingley
Sprache englisch
Maße 152 x 229 mm
Gewicht 393 g
Themenwelt Wirtschaft Betriebswirtschaft / Management Allgemeines / Lexika
Wirtschaft Betriebswirtschaft / Management Unternehmensführung / Management
ISBN-10 1-83797-972-3 / 1837979723
ISBN-13 978-1-83797-972-1 / 9781837979721
Zustand Neuware
Haben Sie eine Frage zum Produkt?
Mehr entdecken
aus dem Bereich
umfassende Einführung aus managementorientierter Sicht

von Jean-Paul Thommen; Ann-Kristin Achleitner …

Buch | Hardcover (2023)
Springer Gabler (Verlag)
59,99