Gower Handbook of Supply Chain Management

John Gattorna is one of the few people who have been continuously engaged in the evolution of supply chain thinking, from the early days of 'physical distribution management' (1975), through 'logistics management' (1980s/1990s), to the current 'supply chain management' era (1990s/2000s). Over the last 25 years, John has taught and researched at several universities around the world, consulted to many major multinational corporations, and published widely on the emerging subject of 'supply chains'. Indeed, John is generally regarded as one of the world's thought leaders in the supply chain management field, and continues to be much sought after as a keynote speaker on the international conference circuit.

Contents: Foreword, Gregory Owens; Introduction and frameworks, John L. Gattorna. Supply Chains in the Context of Customers and Strategy: The challenging new operating environment and size of the prize, John L. Gattorna; Formulating a supply chain vision, John L. Gattorna and Ming Tang; Developing an aligned supply chain operating strategy, Ming Tang and John L. Gattorna; Operating strategy: configuring segmented supply chains, Geoffrey Thomas and Ming Tang; Customer relationship management capabilities in a supply chain context, Stephen F. Dull, David N. Morris, Timothy Stephens and Mark T. Wolfe; The impact of pricing on supply chains, Greg Cudahy; Trading terms and customer account profitability, Cameron H. Hall; Contents. Operational Excellence: Supply chain network optimization modeling, Stephen N. Wagner, Jamie M. Bolton and Linda Nuthall; Supply chain diagnostics, Douglas W. Allvine and Trevor Gore; Manufacturing strategy for supply chains, Mark Reynolds; Six Sigma - improving the quality of business, Richard D. Schleusener and Andrew J. Berger; Distribution operations - design for excellence, David R. Olson; Integrated transportation management, Brooks A. Bentz; Forecasting and demand planning, Scott F. Githens; Inventory management, Geremy J. Heath and Alister Danks; Service parts management, Olaf Schatteman and Jonathan Wright; Supply chain financial performance measurement, David Walters; Supply chain performance measures and systems, Linda Nuthall; Reverse logistics, Olaf Schatteman. Supply Chain Integration and Collaboration: Creating agile supply chains, Martin Christopher; Supply chain structures to deliver value, Michael G. Mikurak and Jonathan D. Whitaker; Supply chain planning, Dennis Theis, Craig Millis, David Kennedy and Mark Pearson; Strategic sourcing and procurement, Jeffrey S. Russell and Neeraj Thukral; Securing immediate benefits from e-sourcing, Brett Campbell and Anthony Du Preez; Industry-level collaboration through ECR, Garry O'Sull