Operations Management: Sustainability and Supply Chain Management, Global Edition -- MyLab Operations Management Access Code

About our authors Jay Heizer The Jesse H. Jones Professor Emeritus of Business Administration, Texas Lutheran University, Seguin, Texas. He received his BBA and MBA from the University of North Texas and his PhD in Management and Statistics from Arizona State University. He also holds the CPIM certification from APICS/ASCM (the Association for Supply Chain Management). He has taught operations management in undergraduate, graduate, and executive programs. Dr. Heizer's industrial experience is extensive. He learned the practical side of operations management as a machinist apprentice at Foringer and Company, as a production planner for Westinghouse Airbrake, and at General Dynamics, where he worked in engineering administration. Professor Heizer has co-authored 5 books and has published articles on a variety of management topics. His papers have appeared in the Academy of Management Journal, Journal of Purchasing, Personnel Psychology, Production & Inventory Control Management, APICS: The Performance Advantage, Journal of Management History, IIE Solutions, and Engineering Management, among others. Barry Render The Charles Harwood Professor Emeritus of Operations Management, Graduate School of Business, Rollins College, Winter Park, Florida. He received his BS in Mathematics and Physics at Roosevelt University, and his MS in Operations Research and PhD in Quantitative Analysis at the University of Cincinnati. He previously taught at George Washington University, University of New Orleans, Boston University, and George Mason University, where he held the Mason Foundation Professorship in Decision Sciences and was Chair of the Decision Sciences Department. Dr. Render has also worked in the aerospace industry for General Electric, McDonnell Douglas, and NASA. Professor Render has co-authored 10 textbooks for Pearson, including Managerial Decision Modeling with Spreadsheets, Quantitative Analysis for Management, Service Management, Introduction to Management Science, and Cases and Readings in Management Science. Dr. Render's more than 100 articles on a variety of management topics have appeared in leading business journals. Dr. Render has been honored as an AACSB Fellow and was twice named a Senior Fulbright Scholar. For 9 years, Dr. Render was President of Management Science Associates of Virginia, Inc., whose clients included the FBI, NASA, the US Navy, Fairfax County, Virginia, and C&P Telephone. He also was named Professor of the Year by full-time MBA students at Rollins. Chuck Munson Professor of Operations Management and Carson College of Business PhD Program Director, Washington State University, Pullman, Washington. He received his BSBA summa cum laude in finance, along with his MSBA and PhD in operations management, from Washington University in St. Louis. For 3 years, he worked as a financial analyst for Contel Telephone Corporation. Professor Munson has served as a senior editor for Production and Operations Management, and he serves on the editorial review board of 5 other journals. In addition to publishing more than 30 articles, he is editor of the book The Supply Chain Management Casebook: Comprehensive Coverage and Best Practices in SCM. He is also coauthor of Managerial Decision Modeling: Business Analytics with Spreadsheets (4th Edition), published by deGruyter. Dr. Munson's major awards include winning the Sahlin Faculty Excellence Award for Instruction (Washington State University's top teaching award); winning the WSU College of Business Outstanding Teaching Award (twice), Research Award, and Service Award (2 times); and being named the WSU MBA Professor of the Year (2 times).

PART 1: INTRODUCTION TO OPERATIONS MANAGEMENT

Operations and Productivity
Operations Strategy in a Global Environment
Project Management
Forecasting

PART 2: DESIGNING OPERATIONS

Design of Goods and Services



Supplement 5: Sustainability in the Supply Chain



Managing Quality



Supplement 6: Statistical Process Control



Process Strategies



Supplement 7: Capacity and Constraint Management



Location Strategies
Layout Strategies
Human Resources, Job Design, and Work Measurement

PART 3: MANAGING OPERATIONS

Supply Chain Management



Supplement 11: Supply Chain Management Analytics



Inventory Management
Aggregate Planning and S&OP
Material Requirements Planning (MRP) and ERP
Short-Term Scheduling
Lean Operations
Maintenance and Reliability

PART 4: BUSINESS ANALYTICS MODULES

Decision-Making Tools
Linear Programming
Transportation Models
Waiting-Line Models
Learning Curves
Simulation
Applying Analytics to Big Data in Operations Management