Supervision: Concepts and Skill-Building: 2024 Release ISE

DR. SAMUEL C. CERTO is the Emeritus Dean and Steinmetz Professor of Management at the Roy E. Crummer Graduate School of Business at Rollins College. He has been a professor of management for more than 20 years and has received prestigious awards, including the Award for Innovative Teaching from the Southern Business Association, the Instructional Innovation Award granted by the Decision Sciences Institute, and the Charles A. Welsh Memorial Award for outstanding teaching at the Crummer School. His numerous publications include articles in prominent journals, and he is the author of several successful academic and professional titles. Several of his books have been translated into many different languages.  A past chairman of the Management Education and Development Division of the Academy of Management, he has been honored by that groups Excellence of Leadership Award. Dr. Certo also has served as president of the Association for Business Simulation and Experiential Learning, as associate editor for Simulation & Games, and as a review board member of the Academy of Management ReviewDr. Certos recent study has focused on leadership and wisdom. As a result, he published a new book titled Chasing Wisdom, and hosts Chasing Wisdom Podcasts.

PART ONE: What Is a Supervisor? 
 1 Supervision: Tradition and Contemporary Trends 
 2 The Supervisor as Leader 
PART TWO: Modern Supervision Challenges 
 3 Groups, Teams, and Powerful Meetings 
 4 Corporate Social Responsibility, Ethics, and Sustainability 
 5 Managing Diversity 
PART THREE: Functions of the Supervisor 
 6 Reaching Goals: Plans and Controls 
 7 Organizing and Authority 
 8 Problem Solving, Decision Making, and Creativity 
 9 Ensuring High Quality and Productivity 
PART FOUR: Skills of the Supervisor 
 10 Communication: Theory and Modern Media 
 11 Motivating Employees 
 12 Employee Challenges: Counseling and Discipline 
 13 Managing Time and Stress 
 14 Managing Conflict, Change, and Politics 
PART FIVE: Supervision and Human Resources 
 15 Selecting Employees 
 16 Providing Orientation and Training 
 17 Appraising Performance