The Routledge Companion to Managing Digital Outsourcing

Erik Beulen is full Professor of Information Management at Tilburg University, NL and Academic Director of the executive MSc Information Management at TIAS Business School. He has extensive international industry and consulting experience including with Accenture, Alvarez & Marsal, Atos, The Boston Consulting Group and KPMG. Pieter M. Ribbers is Emeritus Professor at Tilburg University, NL, and held the chair of Information Management at the School of Economics and Management. He has served as dean, head of department, academic director of executive programs in Information Management, author and consultant for almost 30 years, and has (co-) authored several books and many journal publications.

Part I: Innovation in Business Models and Digital Outsourcing



1. Strategic Sourcing in Turbulent Times: The Impact of Trust and Partnership: Robert J. Benson and Pieter M. Ribbers



2. Influence of New Business Models and Technology on Technology Strategy and Partnerships: Christopher P. Holland



3. Enterprise Architecture: Marlies van Steenbergen



4. Agile and DevOps in the Context of Enterprise Architecture & IT Architecture: Bill Schiano



5. Supply Chain Coordination and Integration: Jos van Hillegersberg1 and Dissa R. Chandra



6. Offshore Outsourcing: Hans Solli-Sæther and Petter Gottschalk



7. Impact Sourcing (Socially Responsible Outsourcing): Prof. Ron Babin and Prof. Brian Nicholson



8. Samurais and Ninjas: Ambidexterity @ AXA Konzern AG: Antje Susanne Koch, Pieter Ribbers and Anne-Francoise Rutkowski



9. Can Outsourcing Improve Competitive Advantage in Direct Retail Banking? Julia Kotlarsky and Jan Teckemeyer



Part II: Interorganizational Relations and Transfer



10. Governing and Orchestrating Relationships in Outsourcing with Multiple Vendors: Albert Plugge and Marijn Janssen



11. Knowledge Transfer in the Transition Phase: Review of the Literature and Implications for Digital Business Strategy and Agility: Oliver Krancher



12. Tackling the Challenge of Transition Thases with KAIWA: How to Steer the Critical Success Factors of Human Interaction: Erik Wende and André Mertel



13. Parties, Partners and the Law. Some Contractual and Compliance Issues in Digital Outsourcing: Kees C. Stuurman



Part III: From On-site-to Cloud



14. Welcome Mission Critical Cloud: Arjan Eriks



15. Gravitation of SaaS-Centric Cloud Platforms: André Halckenhaeusser, Armin Heinzl and Kai Spohrer



16. Governing Cloud Computing Services: Mathew Mertens, Steven De Haes and Tim Huygh



17. When the Cloud Runs out of its Silver Lining: Kiron Ravindran, Juan Manuel Gonzalez Muñoz and Alex van den Bergh



Part IV: Developments to Come



Chapter 18. Blockchain and other Distributed Ledgers: Eddy H.J. Vaassen



Chapter 19. Internet of Things: Marcel Baron