Handbook of Experience Science

Edited by Joseph S. Chen, Professor of Tourism, Hospitality, and Event Management, Department of Health and Wellness Design, Indiana University Bloomington, US, Nina K. Prebensen, Professor of Marketing, School of Business, University of South-Eastern Norway, Norway and Muzaffer S. Uysal, Provost Professor, Department of Hospitality and Tourism Management, Isenberg School of Management, University of Massachusetts Amherst, US

Contents:

Preface xiii

PART I EXPERIENCE THEORY CONSTRUCTION
1 Introduction: Convergence of experience science in tourism, hospitality,
and leisure 2
Joseph S. Chen, Nina K. Prebensen and Muzaffer S. Uysal
2 The four mechanisms of the immersion process 12
Olga Gjerald and Veronica Blumenthal
3 Extending the experiencescape: insights from Macao for the Greater Bay Area 24
Zhaoyu Chen
4 Neo-tribe theory and community experience in tourism and leisure 39
Kubra Asan
5 Virtual tourism experiences: exploring the concept and key elements 55
Wenqi Wei and Melissa A. Baker
6 Designing customer experiences: the importance of different types of
service encounters 71
Alice Y. Kang and Melissa A. Baker

PART II FACTORS SHAPING EXPERIENCE CREATION
7 Using digital technology to expand and intensify tourism experiences 88
Michael Burmester and Nina K. Prebensen
8 Interest regimes as a basis for meaningful tourism and leisure experiences 104
Jon Sundbo
9 Quality of life and tourism experience 116
Jiahui Wang and Muzaffer S. Uysal
10 The influential cultural factor shaping experience design and creation in
restricted areas: what archaeology tells visitors 131
Hasan A. Erdogan
11 Cultural encountering as a facilitator for slow tourism experiences:
a case in an Amish attraction 146
Ting-Yen Huang, Ruiping Ren and Joseph S. Chen
12 Video game-induced tourism as a pathway for improving the tourist experience 160
Michał Żemła and Mateusz Bielak
13 Development and validation of a consumers’ co-creation participation
measure in the event context 173
Mehrnaz Moghaddam, Elsa Kristiansen and Birger Opstad
14 Understanding the appropriation process to co-construct tourism
experiences more efficiently 188
Joosje Voordes and Isabelle Frochot

PART III CASE STUDIES ON EXPERIENCE FORMATION
15 Promoting LOHAS experiences on a coffee farm 203
You-De Dai, Giun-Ting Yeh, Pi-Lien Yang and Yuan-Chiu Chen
16 Digital marketing practices in tourism: advances in the cultural heritage
of China 222
Yang Yang and Han Shen
17 Space tourism: a new frontier of tourism experience 237
Yaozhi Zhang
18 Value creation, innovation, and quality of life in a cultural setting 249
Nina K. Prebensen
19 Customer experience and tourist experience: what do we already know
about them? 262
Thouraya G. Labben and Johan Burger
20 Experience science: challenges and research directions 282
Muzaffer S. Uysal, Nina K. Prebensen and Joseph S. Chen

Index