Perfect Phrases for Managers and Supervisors: Hundreds of Ready-to-Use Phrases for Any Management Situation

Offers a crash course in communication skills for the workplace. Filled with sample scripts for typical scenarios, and several 'PowerPhrases', this book gives you the tools you need to establish your role as a leader - and achieve your goals with your coworkers' support. It helps you learn how to choose the right words at the right time.

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Say what you mean, mean what you say, and talk your way to the top. Communication is the single most important key to a manager's success. What you say - and how you say it - sets the tone for every personal interaction, whether you're dealing with a troublesome employee, a competitive coworker, or a demanding boss. Yet few people are actually trained to handle common managerial situations."Perfect Phrases for Managers and Supervisors" is a practical crash course in communication skills for the workplace, written by a leading consultant in the field. Filled with sample scripts for typical scenarios, and hundreds of effective "PowerPhrases", it gives you all the tools you need to establish your role as a leader - and achieve your goals with your coworkers' support. Learn how to: choose the right words at the right time; set a tone of mutual trust and respect; deal with difficult employees and delicate problems; talk to your boss and stay in the loop; conduct interviews and performance reviews; handle friendships in the workplace; discipline workers or terminate employment; present new ideas, procedures, or policies; and, open up healthy communications that benefit everyone.
Your effectiveness in the workplace depends on how you talk to others. This essential all-purpose guide provides the perfect words and phrases that get the job done.