Operations and Supply Chain Management ISE

F. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University.  Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.

Section One: Strategy, Products, and Capacity





Chapter 1: Introduction





Chapter 2: Strategy





Chapter 3: Design of Products and Services





Chapter 4: Projects





Chapter 5: Strategic Capacity Management





5S Investment Analysis





Chapter 6: Learning Curves





Section Two: Manufacturing and Service Processes







Chapter 7: Manufacturing Processes





7S ManufacturingTechnology





Chapter 8: Facility Layout





Chapter 9: Service Processes





9S HealthCare





Chapter 10: Waiting Line Analysis and Simulation





Chapter 11: Process Design and Analysis





11S Operations Consulting





Chapter 12: Quality Management





Chapter 13: Statistical Quality Control





Section Three: Supply Chain Processes





Chapter 14: Lean Supply Chains





Chapter 15: Logistics and Distribution Management





Chapter 16: Global Sourcing and Procurement





Section Four: Supply and Demand Planning and Control





Chapter 17: The Internet of Things and ERP





Chapter 18: Forecasting





Chapter 19: Sales and Operations Planning





19S Linear Programming Using the Excel Solver





Chapter 20: Inventory Management





Chapter 21: Material Requirements Planning





Chapter 22: Workcenter Scheduling





22S Theory of Constraints





APPENDICES





A Interest Tables





B Negative Exponential Distribution: Values of E–x





C Areas of the Cumulative Standard Normal Distribution





D Uniformly Distributed Random Digits





E Answers to Selected Objective Questions